{"title":"Smooth Operators, Predictable Glitches: The Interface Governance of Benefits and Borders","authors":"Jennifer Raso","doi":"10.1017/cls.2023.20","DOIUrl":null,"url":null,"abstract":"Abstract This article examines the phenomenon of interface governance. It uses two interface technologies—Universal Credit’s digital account (United Kingdom) and ArriveCAN (Canada)—to explore how interfaces and their predictable glitches govern relations between state officials and members of the public. Drawing on tools of government literature, it argues that interfaces do not achieve their stated goals evenly (improved efficiency, digital literacy). Instead, they generate several unintended effects, including heightened bureaucratic intensity, diffused responsibility, and even eroded public trust in state agencies. It urges socio-legal and administrative justice scholars to take interfaces seriously and calls on scholars to adopt socio-legal-technical methods to better conceptualize the effects of infrastructure governance and to imagine other possibilities for public administration.","PeriodicalId":45293,"journal":{"name":"Canadian Journal of Law and Society","volume":"9 1","pages":"158 - 179"},"PeriodicalIF":0.5000,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Canadian Journal of Law and Society","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1017/cls.2023.20","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"LAW","Score":null,"Total":0}
引用次数: 0
Abstract
Abstract This article examines the phenomenon of interface governance. It uses two interface technologies—Universal Credit’s digital account (United Kingdom) and ArriveCAN (Canada)—to explore how interfaces and their predictable glitches govern relations between state officials and members of the public. Drawing on tools of government literature, it argues that interfaces do not achieve their stated goals evenly (improved efficiency, digital literacy). Instead, they generate several unintended effects, including heightened bureaucratic intensity, diffused responsibility, and even eroded public trust in state agencies. It urges socio-legal and administrative justice scholars to take interfaces seriously and calls on scholars to adopt socio-legal-technical methods to better conceptualize the effects of infrastructure governance and to imagine other possibilities for public administration.
期刊介绍：
The Canadian Journal of Law and Society is pleased to announce that it has a new home and editorial board. As of January 2008, the Journal is housed in the Law Department at Carleton University. Michel Coutu and Mariana Valverde are the Journal’s new co-editors (in French and English respectively) and Dawn Moore is now serving as the Journal’s Managing Editor. As always, the journal is committed to publishing high caliber, original academic work in the field of law and society scholarship. CJLS/RCDS has wide circulation and an international reputation for showcasing quality scholarship that speaks to both theoretical and empirical issues in sociolegal studies.
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