{"title":"A discrete simulation model for incorporating RFID technology into the Brazilian postal service","authors":"Jair Jairo Joris, X. L. Travassos, P. Figueiredo","doi":"10.1504/IJSOI.2013.059377","DOIUrl":null,"url":null,"abstract":"The market of logistic operators in the segment of parcel delivery in Brazil has grown considerably in the last few years. This growth is caused mainly by e-commerce transactions. Companies that excel in this business offer services that enable traceability of objects and near real-time availability of information to customers. This research aims to study the current process for receiving and handling mail pouches at the Brazilian Postal Service (ECT), with the objective of verifying the technical viability using RFID – Radio Frequency Identification technology. Discrete simulation analysis is used for this purpose. It was found that ECT currently does not offer full traceability of its products. The applicability of RFID technology is determined. Based on the results of the simulations, advantages of the use of RFID tags are discussed.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":"36 1","pages":"59"},"PeriodicalIF":0.0000,"publicationDate":"2013-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJSOI.2013.059377","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Services Operations and Informatics","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJSOI.2013.059377","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 2
Abstract
The market of logistic operators in the segment of parcel delivery in Brazil has grown considerably in the last few years. This growth is caused mainly by e-commerce transactions. Companies that excel in this business offer services that enable traceability of objects and near real-time availability of information to customers. This research aims to study the current process for receiving and handling mail pouches at the Brazilian Postal Service (ECT), with the objective of verifying the technical viability using RFID – Radio Frequency Identification technology. Discrete simulation analysis is used for this purpose. It was found that ECT currently does not offer full traceability of its products. The applicability of RFID technology is determined. Based on the results of the simulations, advantages of the use of RFID tags are discussed.
期刊介绍：
The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.
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