{"title":"An extension of importance-performance analysis method: integrated with fuzzy MICMAC","authors":"Jih-Kuang Chen","doi":"10.1504/IJSOI.2018.10008968","DOIUrl":null,"url":null,"abstract":"Importance-performance analysis (IPA) has attracted the interest of various academics and practitioners from different fields. However, many scholars have put forward some shortcomings of IPA as well as some methods to improve it. This study focuses on a new perspective which the interaction between attribute shall be considered and proposes a new approach that integrating IPA into another complex problem analysis technique - impact matrix cross-reference multiplication applied to a classification - to achieve more convenient calculation and application. Its contribution and innovation are mainly measuring the interaction between attribute and effectively quantifying the integration of IPA model; may modify the importance and the performance of attribute by influence degree and dependence degree; and integrating the Fuzzy theory to make the assessment results more accurate. Through an empirical study, this method should have certain usability.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Services Operations and Informatics","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJSOI.2018.10008968","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 4
Abstract
Importance-performance analysis (IPA) has attracted the interest of various academics and practitioners from different fields. However, many scholars have put forward some shortcomings of IPA as well as some methods to improve it. This study focuses on a new perspective which the interaction between attribute shall be considered and proposes a new approach that integrating IPA into another complex problem analysis technique - impact matrix cross-reference multiplication applied to a classification - to achieve more convenient calculation and application. Its contribution and innovation are mainly measuring the interaction between attribute and effectively quantifying the integration of IPA model; may modify the importance and the performance of attribute by influence degree and dependence degree; and integrating the Fuzzy theory to make the assessment results more accurate. Through an empirical study, this method should have certain usability.
期刊介绍：
The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.
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