Nutritional application software for restaurants: the tool of customer satisfaction and behaviour

Q2 Business, Management and Accounting International Journal of Electronic Customer Relationship Management Pub Date : 2016-01-01 DOI:10.1504/IJECRM.2016.10003160

Georgios Palisidis, Katerina Giazitzi, V. Karathanos, G. Boskou

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引用次数: 1

Abstract

Technological solutions provided to customers with the aim of nutritional information, could be a major challenge of interaction amongst caterers and customers. The purpose of this paper is to evaluate an electronic intelligent system of personalised dietary advice (called 'DISYS') for tablets and smartphones. This application provides nutritional analysis of menu items and personalised suggestions according to the nutritional demands of each customer. The DISYS application was characterised as an easy-to-use, comprehensive and useful tool. Volunteers consider that this application contributes to overall health by enabling the modulation of body weight through healthier choices, reduction of calorie intake and self-monitoring. Application of mHealth as such, designed to provide nutritional information, seems to be useful for customers as they recommend appropriate nutritional options. They seem also to be an effective tool for caterers and nutritionists, who can provide value-added services.

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餐厅营养应用软件:顾客满意度和行为的工具

为顾客提供营养信息的技术解决方案，可能是餐饮业和顾客之间互动的主要挑战。这篇论文的目的是评估一种用于平板电脑和智能手机的个性化饮食建议电子智能系统(称为“DISYS”)。这个应用程序提供菜单项目的营养分析和个性化的建议，根据每个客户的营养需求。DISYS应用程序的特点是易于使用，全面和有用的工具。志愿者认为该应用程序有助于通过更健康的选择、减少卡路里摄入和自我监控来调节体重，从而促进整体健康。旨在提供营养信息的移动医疗的应用似乎对客户有用，因为他们会推荐适当的营养选择。它们似乎也是餐饮商和营养学家的有效工具，他们可以提供增值服务。

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来源期刊

International Journal of Electronic Customer Relationship Management Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

1.30

自引率

0.00%

发文量

期刊介绍： The aim of IJECRM is to provide an international forum and refereed reference in the field of electronic customer relationship management (ECRM). It also addresses the interaction, collaboration, partnership and cooperation between small and medium sized enterprises (SMEs) and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in today''s global businesses. Therefore, manuscripts offering theoretical, conceptual, and practical contributions for ECRM are encouraged. Topics covered include: -Electronic customer relationship management (ECRM) -CRM strategy, marketing, technology and software -Custom marketing and sales management -Customer lifetime value, loyalty, satisfaction, behaviour, databases -Issues for implementing CRM systems/solutions for CRM problems -Tools for capturing customer information, managing/sharing customer data -Partner relationship management, strategic alliances/ partnerships -Business to business market (B2B), business to consumer market (B2C) -Enterprise resource planning (ERP) -Supply chain dynamics and uncertainty, supplier relationship management (SRM) -E-commerce customer relationships on the internet -Supply chain management, channel management, demand chain management -Manufacturing, logistics and information technology/systems -Supplier and distribution networks, international issues -Performance measurement/indicators, research, modelling