Examination of the Antecedents and the Outcomes of Customer Incivility: The case study in Vietnamese hospitality industry

Q3 Economics, Econometrics and Finance International Journal of Business and Emerging Markets Pub Date : 2024-01-01 DOI:10.1504/ijbem.2024.10056900

Phuc Log Nguyen, Bang Nguyen Viet, H. Ngo

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顾客不文明行为的前因与结果之检验:越南酒店业之个案研究

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International Journal of Business and Emerging Markets Business, Management and Accounting-Business and International Management

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1.40

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