Can incivility impede knowledge sharing behaviour

Abstract

The core aim of this research is to empirically investigate the impact of work place incivility on knowledge sharing behaviour (KSB). Additionally, a mediating role of organisational support was also assessed. Data were collected with the help of pen and paper survey, and a total of 450 questionnaires were sent to the employees working in IT, and telecommunication industries, out of which 380 survey questionnaires were received back. Partial least square structural equation modelling technique was used to test the developed hypotheses. Results of the statistical analysis showed that there is a significant relationship between incivility and KSB and also revealed a significant mediation effect of POS. Several implication and contribution of the study are discussed. This study contributed to the theory by bonding two opposing poles of social exchange theory in one framework. Especially, the role of incivility and organisational support in knowledge sharing has not yet been investigated in one model.