Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis

IF 0.4 Q4 DENTISTRY, ORAL SURGERY & MEDICINE Pesquisa Brasileira em Odontopediatria e Clinica Integrada Pub Date : 2023-09-04 DOI:10.1590/pboci.2023.031

F. H. Akbar, Abdul Hair Awang, Fridawaty Rivai

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引用次数: 1

Abstract

Objective: To determine the effect of the quality of dental health services based on dimensions of empathy and responsiveness to patient satisfaction in urban and rural areas in Bone District, Indonesia. Material and Methods: This survey used an analytical observational method with a pilot pathfinder survey design. The total of participants included in this survey was 442, with 223 in the urban area and 219 in the rural area. This survey was held on 25 February – 1 March 2019. The Mann-Whitney test was applied, adopting a significance level of 5%. Results: Empathy and responsive dimensions in urban (3.58 ± 0.94 and 3.50 ± 0.94) and rural (3.43 ± 0.99 and 3.63 ± 0.86) areas were in the moderate category. The administration staff was able to complete administrative procedures, and the Dental assistant responded promptly to the patient's request and needs. Conclusion: The quality of empathy and responsiveness dimensions in dental treatment fall in the moderate category for urban and rural areas; this means that empathy and responsiveness dimensions in dental service in hospital/public health need to be improved.

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2019年印度尼西亚牙科保健服务质量对患者满意度的影响:重要性-绩效分析

目的:确定基于共情和响应性维度的牙科保健服务质量对患者满意度在印尼骨区城市和农村地区的影响。材料和方法:本调查采用分析观察法和先导探路者调查设计。本次调查共有442名参与者，其中223名来自城市地区，219名来自农村地区。本次调查于2019年2月25日至3月1日举行。采用Mann-Whitney检验，显著性水平为5%。结果:城市(3.58±0.94和3.50±0.94)和农村(3.43±0.99和3.63±0.86)地区共情和反应均处于中等水平;行政人员能够完成行政程序，牙科助理迅速回应病人的要求和需要。结论:城乡居民牙科治疗共情和反应维度的质量均处于中等水平;这意味着需要改进医院/公共卫生牙科服务的同理心和反应能力。

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来源期刊

Pesquisa Brasileira em Odontopediatria e Clinica Integrada DENTISTRY, ORAL SURGERY & MEDICINE-

CiteScore

1.40

自引率

0.00%

发文量

审稿时长

24 weeks

期刊介绍： The PESQUISA BRASILEIRA EM ODONTOPEDIATRIA E CLINICA INTEGRADA operates under a continuous publication online modality. This model results in annual volumes, without issue numbers. The main goal of the PESQUISA BRASILEIRA EM ODONTOPEDIATRIA E CLINICA INTEGRADA is to publish results from Original Research as well as Systematic Reviews in the fields of Dentistry and related sciences areas. Its abbreviated title is Pesqui. Bras. Odontopediatria Clin. Integr., and it should be used in bibliographies, footnotes, references and bibliographic strips. PESQUISA BRASILEIRA EM ODONTOPEDIATRIA E CLINICA INTEGRADA encourages submissions from all authors throughout the world. Manuscripts are judged by two experts solely on the basis of their contribution of original data and ideas and their presentation. All manuscripts must comply with Instruction to Authors. The following articles will be considered for publication: Editorials, Original Articles, Systematic Reviews, Short communications and Letters to the Editor.