Designing effective knowledge transfer in an organisation - a case study based on migration projects implemented in two SSC organisations

Abstract

This article deals with the subject of knowledge transfer in an organisation, with particular emphasis on the description of tools used for knowledge transfer, as well as the possibility of using theoretical models to design effective knowledge transfer in organisations, such as shared services centres (SSCs). The main objectives of this research were to identify knowledge transfer tools used in SSC companies and check the possibility of using the Knowledge to Action (KTA) model to design effective knowledge transfer in an organisation. The analysis was based on qualitative research carried out in two SSC organisations, with the results showing that both organisations use a variety of knowledge transfer tools, such as in-house training or development programmes using new technologies, and confirmed that the KTA model can be used to design the knowledge transfer process. As the data analysis shows, the human factor plays a very important role in the transfer of knowledge - primarily the skills of people involved in the transfer of knowledge and their motivation to transfer it and share it with other employees. The obtained results can be treated as an indication for organisations in the area of knowledge management, and in particular in the field of designing effective knowledge transfer. Creating an effective knowledge management strategy allows a company to retain knowledge, and as a result contributes to strengthening its market position.