I have seen the future, and it rings - What we know about mobile banking research

Abstract

In the history of banking services, mobile banking has been thought of as a key interactive channel between financial institutions and customers. The last decade there has been an increasing interest in studying mobile banking topic. Most literature in the field of mobile banking has only focused on an individual approach and lacked the macro approach and industry approach. Therefore, this research aims to show a comprehensive review of mobile banking research in past decade and analyses the significant results from previous research. This paper makes a contribution to a deeper understanding of mobile banking from a macro approach and industry approach.