Conflict management process: a case study of a university located in the south east

Abstract

he purpose of this qualitative case study was to examine post conflict within at university located in the South East of the United States after it was found that various leaders were misappropriating monetary resources and charged with embezzlement. The aim of this research was to provide the latest literature on the causes of conflict within an organization and its impact on the organization as a whole. The researcher found that although the university established an ombudsman position to mediate ongoing conflict, it still lacked a much needed conflict management system that is supported by top leadership. The researcher suggested a need to address organizational culture, leadership and employee engagement.