THE MEDIATING EFFECT OF PERCEIVED ETHICAL CLIMATE ON ORGANIZATIONAL COMMITMENT TRUST AND TURNOVER INTENTION INTERACTIONS A RESEARCH ON INSURANCE SECTOR

Abstract

he purpose of this study is to analyze the effects of employees’ trust in leader, organizational commitment to turnover intention. The mediating effect of perceived ethical climate with regard to the relationship between the trust, commitment and turnover intention is also investigated. For this purpose, employees (N=717) were asked to complete a questionnaire, currently employed in insurance agents, located in Istanbul. The findings of the study reveal that employees that have confidence in their leader prefer to be less intentive on leaving their jobs. Furthermore, employees that are committed to their organizations either prefer to be less intentive on leaving their jobs. It is also found that, perceived ethical climate has a partial mediating effect on the interaction between the trust and turnover intention as well as the interaction between organizational commitment and turnover intention.