Determining healthcare services satisfaction of foreign patients: A field research

Abstract

The aim of the research is to measure the satisfaction of the patients receiving treatment within the scope of health tourism from the health services provided by the hospital, while receiving the service they need. In the study, a questionnaire consisting of eight socio-demographic questions and 19 questions about satisfaction with hospital services was applied. Within the scope of this study, data were collected from 296 foreign patients who applied to a public and to a private hospital in Trabzon. Descriptive statistical methods and univariate analysis (ANOVA) were used in the analysis of the data. It was observed that the patients were most satisfied with the spiritual or religious aspects (3.60±1.09) and the support and guidance (3.56±1.13). The least, they were satisfied with the value for the money they paid (2.91±1.42) and their compliance with their living standards (2.94±1.22). There is a statistically significant relationship between the general satisfaction level of the patients and their age, education level, occupational status, frequency of coming to the hospital and the duration of their stay. In terms of increasing Turkey’s current position in health tourism movements, it is an important factor to ensure the satisfaction of the patients.