Technology Use by Urban Local Bodies in India to Combat the COVID-19 Pandemic

Abstract

This article provides a comprehensive review of the use of information and communication technologies by urban local bodies in India in their war against the COVID-19 pandemic based on a detailed survey conducted during the pandemic period. India reported its first case of COVID-19 in late January, and government authorities have been on a war footing since then to curb the spread of the virus. Following a tradition that has been instilled within government agencies since the Modi Government came into power in 2014, local, state, and central government agencies turned to a widespread use of geospatial, surveillance and information and communication technologies as part of a strategy to monitor and track movement, manage individuals, and enforce quarantine norms. However, several important questions arise from the blind use of technology that remain unanswered. The use of technology by government agencies raise key questions on privacy, civil liberties, and suitability and viability of their use.