The role of quality 4.0 in supporting digital transformation: Evidence from telecommunication industry

Q1 Social Sciences International Journal of Data and Network Science Pub Date : 2023-01-01 DOI:10.5267/j.ijdns.2023.2.006

Tahani Deeb Saad Alrabadi, Zunirah Mohd Talib, N. Abdullah

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引用次数: 2

Abstract

The current study aimed to shed light on the influence of quality 4.0 including Data, Analytics, Connectivity, Collaboration, App Development, Scalability, Management Systems, Compliance, Culture, Leadership, and Competency in supporting organizational efforts of digital transformation among Jordanian telecommunication organizations. A quantitative approach was adopted to achieve the previously mentioned aim. An online questionnaire was filled out by a convenient sample of 141 quality managers and employees within Jordanian telecommunication organizations: namely Zain, Umniah, and Orange. SPSS was used to screen and analyze primary data and AMOS version 23 was used to test the study hypotheses. The results of the study accepted the main hypothesis which indicated that quality 4.0 increases organizations seeking to accomplish digital transformation due to its ability to present better chances for the organization to develop and adhere to quality standards. The study recommended supporting organizational IT infrastructure to make a good environment for quality 4.0 adoption.

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质量4.0在支持数字化转型中的作用:来自电信行业的证据

目前的研究旨在阐明质量4.0的影响，包括数据、分析、连接、协作、应用程序开发、可扩展性、管理系统、合规性、文化、领导力和能力，以支持约旦电信组织的数字化转型。为实现上述目标，采取了定量方法。一份在线问卷是由约旦电信组织(即Zain、Umniah和Orange)的141名质量经理和员工填写的。采用SPSS对原始数据进行筛选和分析，采用AMOS version 23对研究假设进行检验。该研究的结果接受了主要假设，即质量4.0增加了寻求完成数字化转型的组织，因为它能够为组织提供更好的机会来制定和坚持质量标准。该研究建议支持组织IT基础设施，为采用质量4.0创造良好的环境。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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