Gestão do Conhecimento aliada ao crescimento organizacional: perspectivas à prática hospitalar

Abstract

Introduction : knowledge Management is perceived in the scenario of organizations as a methodology capable of improving management, emphasizing the information and knowledge produced by the various instances of organizations as strategic subsidies for decision making. From this conception, the research in question started from the assumption that Knowledge Management can contribute to hospital management, especially concerning administrative processes. Therefore, the objective was to identify the contributions of Knowledge Management, from the perspective of information flows, as a methodology for improving hospital management, as well as emphasizing how much information is essential to the growth of organizations. Method : to achieve the above objective, it was sought, through the scientific literature of the area, the contributions of the application of Knowledge Management in hospital environments. Through the literature in the area, it was possible to establish parameters from Knowledge Management that can support strategies for improving hospital organizational management. The research was developed from an exploratory-descriptive perspective, using, above all, the electronic sources of scientific information available in the national scenario, under the descriptive method for presenting the analyzes and results. Results : knowledge Management, as a result of this research, constitutes a significant tool for improving administrative processes and can contribute to organizations with greater control, organization and reuse of the information and knowledge produced, improving work processes, enhancing management and decision making. Conclusions : it is suggested that tools to support the systematization of workflows should be studied and implemented in the work environment, always envisioning greater efficiency, efficacy and effectiveness in hospital organizational activities.