Data Handling Process in Extended Reality (XR) When Delivering Technical Instructions

Abstract

Purpose: Extended reality (XR) is a promising new medium that creates environments combining real and virtual elements or offers a completely virtual environment for people to experience. In the field of technical communication, XR offers a plethora of possibilities, such as augmenting critical instructions in a work environment. On the downside, XR brings about challenges. For example, issues of privacy and security require more attention due to the risks involved with XR devices continuously collecting data from the users and their surroundings. More knowledge concerning the use of XR as a medium to deliver technical instructions is required. In this article, I address this need by explaining how XR handles data. Methods: To find out how XR handles data, I used relevant previous research (33 papers and four books) as data for thematic analysis. I coded data systematically according to how XR has been used before and the phases that can be seen in the process of data handling in XR when it is used as a medium for technical instructions. Results: The data handled in XR can be divided into instructional data, such as assembly instructions, and collected data that XR equipment collects while someone is using it. Data handling in XR can be seen as a process. Based on the thematic analysis, I found six different phases of data handling: collection, processing, storage, transfer, combining, and presentation. Conclusion: The phases of data handling in XR illustrate in general what happens to the data in XR and what kind of data the equipment collects. My findings add to our understanding of XR as a medium to deliver technical instructions. They also offer a usable framework for mapping the differences between XR and other media as a way to deliver technical instructions.