Purpose: This article describes how the specialized, rhetorical aesthetic theory of form, posited by Kenneth Burke, highlights humanistic and artistic elements of technical communication exemplified in the technical workplace. A specialized way of understanding how types of communication build relationships between author and audience, the theory of form offers a unique way to contextualize how an artist-rhetor creates and fulfills audience desires, expectations, and appetites. Method: The authors first contextualize technical communication as a field of artistic and creative practice; they then expand that context using Burke???s rhetorical aesthetic theory of form as a framework for application and examine that application in the context of the technical workplace, using a self-reported case study from industry as an example. Results: The rhetorical aesthetic theory of form provides a way of rethinking technical communication practice, emphasizing the humanistic and artistic elements of technical communication in the workplace. Conclusion: Looking at technical communication with an interrelated view of rhetoric and aesthetics can provide scholars, teachers, and practitioners with new insights for how technical communicators can see themselves and their audiences as complex people who have the capacities for arguing, influencing, and persuading–and also with capacities for drama, story, feeling, creating, and being moved by art.
{"title":"The Technical Communicator as Artist: Rhetoric, Aesthetics, and Form in the Workplace","authors":"Jarron Slater, Jeremy Rosselot-Merritt","doi":"10.55177/tc547418","DOIUrl":"https://doi.org/10.55177/tc547418","url":null,"abstract":"Purpose: This article describes how the specialized, rhetorical aesthetic theory of form, posited by Kenneth Burke, highlights humanistic and artistic elements of technical communication exemplified in the technical workplace. A specialized way of understanding how types of communication\u0000 build relationships between author and audience, the theory of form offers a unique way to contextualize how an artist-rhetor creates and fulfills audience desires, expectations, and appetites. Method: The authors first contextualize technical communication as a field of artistic\u0000 and creative practice; they then expand that context using Burke???s rhetorical aesthetic theory of form as a framework for application and examine that application in the context of the technical workplace, using a self-reported case study from industry as an example. Results:\u0000 The rhetorical aesthetic theory of form provides a way of rethinking technical communication practice, emphasizing the humanistic and artistic elements of technical communication in the workplace. Conclusion: Looking at technical communication with an interrelated view of rhetoric\u0000 and aesthetics can provide scholars, teachers, and practitioners with new insights for how technical communicators can see themselves and their audiences as complex people who have the capacities for arguing, influencing, and persuading–and also with capacities for drama, story, feeling,\u0000 creating, and being moved by art.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141054362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Prescriptivism–a concept concerned with “correctness in language use” (Tieken-Boon van Ostade, 2019, p. 8)–serves an important purpose when editors and other language professionals apply the findings from empirical linguistic studies to practical communication tasks (Oaks, 2021). Usage guides catalog usage rules, but they treat these rules with varying levels of prescriptivism. Therefore, advice varies across usage guides. This study empirically investigates levels of prescriptivism observed in usage guides. Method: Using a scale from 1 (minimally prescriptive) to 4 (maximally prescriptive), two raters coded the level of prescriptivism observed in entries for eight well-known usage problems (e.g., who/whom and lay/lie) from 11 current usage guides relating to American English. Based on the codes assigned to these entries, an overall prescriptivism index was calculated for each usage problem and usage guide. Results: A range in levels of prescriptivism was observed. Overall, the treatment of usage problems skewed high on the prescriptivism scale with six of the eight being treated as maximally prescriptive by at least two usage guides and six having mean indexes at or above the scale’s midpoint of 2.50. Similarly, seven of the 11 usage guides gave maximally prescriptive advice for at least one usage problem and eight had mean indexes at or above 2.50. While these findings indicate a bias toward prescriptive advice, a noteworthy amount of prescription-breaking advice was also observed. Conclusion: The findings demonstrate that usage guides vary considerably in their levels of prescriptivism; therefore, writers and editors must critically consider which advice to follow.
{"title":"Determining Levels of Prescriptivism in American English Usage Guides","authors":"Jordan Smith","doi":"10.55177/tc377227","DOIUrl":"https://doi.org/10.55177/tc377227","url":null,"abstract":"Purpose: Prescriptivism–a concept concerned with “correctness in language use” (Tieken-Boon van Ostade, 2019, p. 8)–serves an important purpose when editors and other language professionals apply the findings from empirical linguistic studies to practical\u0000 communication tasks (Oaks, 2021). Usage guides catalog usage rules, but they treat these rules with varying levels of prescriptivism. Therefore, advice varies across usage guides. This study empirically investigates levels of prescriptivism observed in usage guides. Method: Using\u0000 a scale from 1 (minimally prescriptive) to 4 (maximally prescriptive), two raters coded the level of prescriptivism observed in entries for eight well-known usage problems (e.g., who/whom and lay/lie) from 11 current usage guides relating to American English. Based on the codes assigned\u0000 to these entries, an overall prescriptivism index was calculated for each usage problem and usage guide. Results: A range in levels of prescriptivism was observed. Overall, the treatment of usage problems skewed high on the prescriptivism scale with six of the eight being treated\u0000 as maximally prescriptive by at least two usage guides and six having mean indexes at or above the scale’s midpoint of 2.50. Similarly, seven of the 11 usage guides gave maximally prescriptive advice for at least one usage problem and eight had mean indexes at or above 2.50. While these\u0000 findings indicate a bias toward prescriptive advice, a noteworthy amount of prescription-breaking advice was also observed. Conclusion: The findings demonstrate that usage guides vary considerably in their levels of prescriptivism; therefore, writers and editors must critically\u0000 consider which advice to follow.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141043222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Communication privacy management (CPM) theory is a major theory explaining the tensions between disclosing and concealing private information in interpersonal communication. By considering differences in interpersonal and human-technology information disclosure and drawing on existing work related to privacy and technology, this article presents CPM theory as a broad theoretical framework for human-technology privacy boundary management. Method: This research employed a speculative theoretical approach by drawing on existing literature and synthesizing it to both apply and extend CPM theory’s propositions to human-technology privacy boundary management. Results: CPM theory can be applied to understand the dynamics of human-technology information disclosure and should incorporate technological literacy as a key consideration in human-technology privacy boundary management. Legal ties characterize human-technology privacy boundary coordination instead of social ties. Additionally, in human-technology information disclosure contexts, CPM theory should provide guidance regarding managing third parties that may gain access to information. Conclusion: CPM theory is the most comprehensive framework for how individuals manage privacy boundaries, be it in interpersonal or human-technology contexts. By considering technology as a property of technological actors instead of an actor itself, CPM theory in human-technology contexts becomes a flexible theoretical framework for understanding information disclosure and privacy boundary management, both for existing technologies (e.g., social media, online shopping platforms, artificial intelligence, Internet of Things) and future technologies.
{"title":"From Interpersonal Privacy to HumanTechnological Privacy: Communication Privacy Management Theory Revisited","authors":"Xiaoxiao Meng","doi":"10.55177/tc304825","DOIUrl":"https://doi.org/10.55177/tc304825","url":null,"abstract":"Purpose: Communication privacy management (CPM) theory is a major theory explaining the tensions between disclosing and concealing private information in interpersonal communication. By considering differences in interpersonal and human-technology information disclosure and drawing\u0000 on existing work related to privacy and technology, this article presents CPM theory as a broad theoretical framework for human-technology privacy boundary management. Method: This research employed a speculative theoretical approach by drawing on existing literature and synthesizing\u0000 it to both apply and extend CPM theory’s propositions to human-technology privacy boundary management. Results: CPM theory can be applied to understand the dynamics of human-technology information disclosure and should incorporate technological literacy as a key consideration\u0000 in human-technology privacy boundary management. Legal ties characterize human-technology privacy boundary coordination instead of social ties. Additionally, in human-technology information disclosure contexts, CPM theory should provide guidance regarding managing third parties that may gain\u0000 access to information. Conclusion: CPM theory is the most comprehensive framework for how individuals manage privacy boundaries, be it in interpersonal or human-technology contexts. By considering technology as a property of technological actors instead of an actor itself, CPM theory\u0000 in human-technology contexts becomes a flexible theoretical framework for understanding information disclosure and privacy boundary management, both for existing technologies (e.g., social media, online shopping platforms, artificial intelligence, Internet of Things) and future technologies.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141045258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: TikTok’s rise in popularity has invited creators across a broad spectrum of interests to contribute content to the platform, including non-expert, instructional subject matter. Previously, technical communication scholars have described ways to assess video instruction online, in relatively long-format lengths. Our project outlines a framework for assessing the video production qualities of instructional content across TikTok. Method: We performed a content analysis of existing frameworks and sets of heuristics for assessing long-format instructional videos. We then analyzed a set of instructional content found across the TikTok platform and analyzed them using previous frameworks. After comparing and contrasting, we developed a new framework for assessing short-format video instructional content. Results: After assessing long-format instructional video frameworks and instructional content found across TikTok, we found that many dimensions and heuristics from previous frameworks applied to short-format video. Unique to short-form video were the dimensions of tempo and level of detail, which describe the pacing of the video from a temporal perspective and the fidelity of instruction, respectively. Instruction on TikTok can take place without explicit step-by-step instruction. Conclusion: We found that many dimensions and heuristics from long-form frameworks carry over to short-form video, but there are features, social norms, and creative norms on TikTok that lend themselves well to “bite-sized” instruction.
{"title":"How-To in Short-Form: A Framework for Analyzing Short-Format Instructional Content on TikTok","authors":"Julie A. Vera, David W. McDonald, M. Zachry","doi":"10.55177/tc152088","DOIUrl":"https://doi.org/10.55177/tc152088","url":null,"abstract":"Purpose: TikTok’s rise in popularity has invited creators across a broad spectrum of interests to contribute content to the platform, including non-expert, instructional subject matter. Previously, technical communication scholars have described ways to assess video instruction\u0000 online, in relatively long-format lengths. Our project outlines a framework for assessing the video production qualities of instructional content across TikTok. Method: We performed a content analysis of existing frameworks and sets of heuristics for assessing long-format instructional\u0000 videos. We then analyzed a set of instructional content found across the TikTok platform and analyzed them using previous frameworks. After comparing and contrasting, we developed a new framework for assessing short-format video instructional content. Results: After assessing long-format\u0000 instructional video frameworks and instructional content found across TikTok, we found that many dimensions and heuristics from previous frameworks applied to short-format video. Unique to short-form video were the dimensions of tempo and level of detail, which describe the pacing of the video\u0000 from a temporal perspective and the fidelity of instruction, respectively. Instruction on TikTok can take place without explicit step-by-step instruction. Conclusion: We found that many dimensions and heuristics from long-form frameworks carry over to short-form video, but there\u0000 are features, social norms, and creative norms on TikTok that lend themselves well to “bite-sized” instruction.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141031088","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rich Shivener, Elizabeth Caravella, Renee Renee Gittins
Purpose: This article seeks to provide a set of heuristics for technical communication, addressing the newfound challenges to game developers as a result of the seemingly permanent shift to hybrid and remote work in this industry. In particular, this piece offers developers tangible ways in which they can facilitate productive and equitable means of technical communications that account for the unique needs of this kind of work that now takes place in almost exclusively remote and hybrid working situations. Method: This piece relies on both survey and interview data collected from nearly 300 members of the Independent Game Developers Association (IGDA) and at various games-based conferences (e.g., the Game Developers Conference) over a period of two years through a partnership grant between York University and the IGDA. Results: The results noted two key findings: First, the majority of game developers do not want to or intend to ever return to a fully physical office setting. Second, the results indicate that the shift to remote work more often negatively impacted female and non-binary developers, most likely due to the additional caregiving responsibilities traditionally emplaced on these groups. Conclusion: Technical communication is a central part of the game development process and has become even more pivotal as developers continue to operate under remote and hybrid working conditions. As such, the heuristics developed from this data focus on addressing the needs of these groups so that the remote and hybrid workplaces can operate as equitably as possible in this new industry model.
{"title":"Heuristics for Equitable Technical Communication in Remote & Hybrid Game Development","authors":"Rich Shivener, Elizabeth Caravella, Renee Renee Gittins","doi":"10.55177/tc359562","DOIUrl":"https://doi.org/10.55177/tc359562","url":null,"abstract":"Purpose: This article seeks to provide a set of heuristics for technical communication, addressing the newfound challenges to game developers as a result of the seemingly permanent shift to hybrid and remote work in this industry. In particular, this piece offers developers tangible\u0000 ways in which they can facilitate productive and equitable means of technical communications that account for the unique needs of this kind of work that now takes place in almost exclusively remote and hybrid working situations. Method: This piece relies on both survey and interview\u0000 data collected from nearly 300 members of the Independent Game Developers Association (IGDA) and at various games-based conferences (e.g., the Game Developers Conference) over a period of two years through a partnership grant between York University and the IGDA. Results: The results\u0000 noted two key findings: First, the majority of game developers do not want to or intend to ever return to a fully physical office setting. Second, the results indicate that the shift to remote work more often negatively impacted female and non-binary developers, most likely due to the additional\u0000 caregiving responsibilities traditionally emplaced on these groups. Conclusion: Technical communication is a central part of the game development process and has become even more pivotal as developers continue to operate under remote and hybrid working conditions. As such, the heuristics\u0000 developed from this data focus on addressing the needs of these groups so that the remote and hybrid workplaces can operate as equitably as possible in this new industry model.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141030684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This article investigates why workplace lactation law, guidance, and policy may fail to support women. It examines the epistemological and ethical bases of technical communication governing Virginia K???12 teachers and considers complex material conditions and opportunities for social justice intervention.Method: I employed a qualitative critical discourse analysis of three Virginia codes governing workplace lactation and one state human resources guidance document, examining their interaction with the Federal Labor Standards Act and 10 local school district policies. I drew on Technical and Professional Communication (TPC) social justice scholarship, disability studies, and apparent feminism scholarship to interpret my findings.Results: Documents governing workplace lactation are based on an ableist mindset that marginalizes women’s bodies. They prioritize an ethic of expediency, draw on medical knowledge while ignoring women’s knowledge and material conditions, and perpetuate systemic inequities.Conclusion: To promote social justice, technical communicators should continue questioning the epistemological and ethical bases of laws, policies, and guidance since documents informed by knowledge and ideologies that devalue the people they purport to protect will fail in implementation. Local policymakers need not wait for institutional changes but can look for opportunities to reimagine design approaches and intervene to create supportive, inclusive workplaces.
{"title":"“Unreasonable” Bodies: Thinking Beyond Accommodation in Workplace Lactation Law and Policy","authors":"Danielle De Arment-Donohue","doi":"10.55177/tc884289","DOIUrl":"https://doi.org/10.55177/tc884289","url":null,"abstract":"Purpose: This article investigates why workplace lactation law, guidance, and policy may fail to support women. It examines the epistemological and ethical bases of technical communication governing Virginia K???12 teachers and considers complex material conditions and opportunities\u0000 for social justice intervention.Method: I employed a qualitative critical discourse analysis of three Virginia codes governing workplace lactation and one state human resources guidance document, examining their interaction with the Federal Labor Standards Act and 10 local school\u0000 district policies. I drew on Technical and Professional Communication (TPC) social justice scholarship, disability studies, and apparent feminism scholarship to interpret my findings.Results: Documents governing workplace lactation are based on an ableist mindset that marginalizes\u0000 women’s bodies. They prioritize an ethic of expediency, draw on medical knowledge while ignoring women’s knowledge and material conditions, and perpetuate systemic inequities.Conclusion: To promote social justice, technical communicators should continue questioning the\u0000 epistemological and ethical bases of laws, policies, and guidance since documents informed by knowledge and ideologies that devalue the people they purport to protect will fail in implementation. Local policymakers need not wait for institutional changes but can look for opportunities to reimagine\u0000 design approaches and intervene to create supportive, inclusive workplaces.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139965774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The purpose of this article is to examine the Atomic Energy Commission’s use of eminent domain to seize the town of Ellenton and initiate the Savannah River Plant (SRP). We disrupt the presiding race-neutral history by reframing the story of Ellenton’s African American residents, who were both disproportionately impacted by the seizure and whose experiences were erased from Ellenton’s history.Method: We analyze official SRP’s histories alongside counter-narratives for examples of deceptive messaging and whiteness as property.Results: Through our analysis of the “race-neutral histories,” we recognize that African Americans–particularly sharecroppers and their families–bore the brunt of the Cold War’s Savannah River Site’s bomb plant.Conclusion: Practitioners who are interested in organizational DEI work should recognize the danger of race-neutral accounts and actively search out excluded perspectives to give fuller context to their organization’s work.
{"title":"Erased by Design: An Antenarrative of Ellenton and the Savannah River Plant","authors":"Jamal-Jared Alexander, Avery C. Edenfield","doi":"10.55177/tc906558","DOIUrl":"https://doi.org/10.55177/tc906558","url":null,"abstract":"Purpose: The purpose of this article is to examine the Atomic Energy Commission’s use of eminent domain to seize the town of Ellenton and initiate the Savannah River Plant (SRP). We disrupt the presiding race-neutral history by reframing the story of Ellenton’s African\u0000 American residents, who were both disproportionately impacted by the seizure and whose experiences were erased from Ellenton’s history.Method: We analyze official SRP’s histories alongside counter-narratives for examples of deceptive messaging and whiteness as property.Results:\u0000 Through our analysis of the “race-neutral histories,” we recognize that African Americans–particularly sharecroppers and their families–bore the brunt of the Cold War’s Savannah River Site’s bomb plant.Conclusion: Practitioners who are interested\u0000 in organizational DEI work should recognize the danger of race-neutral accounts and actively search out excluded perspectives to give fuller context to their organization’s work.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139966545","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The purpose of this article is to consider: (1) how participatory rhetorics and methodologies can often invoke classed and racialized hierarchies and (2) the rhetorical strategies by which participatory processes in development contexts become co-opted for institutional means rather than for transformative outcomes.Method: Blending critical discourse analysis and rhetorical criticism, I read two influential federal U.S. housing reports associated with the HOPE VI housing program to derive legitimation strategies seemingly at work in divesting local residents of significant participatory input.Results: As suggested by analysis of the two reports, HOPE VI’s participatory rhetorics consisted of four key legitimation strategies that constrained participation as: participation-as-cultural narrative, participation-as-bio/necropolitics, participation-asdiversity, and participation-as-theodicy.Conclusion: The legitimation strategies reveal that participation is not a neutral framework. The methodology’s institutional privilege has the potential to iterate hierarchy and the reproduction of marginalization. Even in explicit invocations of diversity, race, and community, participation risks the entrenchment of otherization. These problematic qualities challenge organizational and institutional efforts to achieve a transformative agenda for diversity and inclusion.
目的：这篇文章的目的是思考以下问题：(1)参与性修辞和方法如何经常援引阶级和种族等级制度；(2)在发展背景下，参与性进程被制度手段而非变革结果所利用的修辞策略：结合批判性话语分析和修辞批评，我阅读了与 HOPE VI 住房计划相关的两份有影响力的美国联邦住房报告，以推导出在剥夺当地居民的重要参与性投入方面似乎正在发挥作用的合法化策略：通过对这两份报告的分析，HOPE VI 的参与性修辞包括四种关键的合法化策略，这些策略限制了参与：作为文化叙事的参与、作为生物/生态政治的参与、作为多样性的参与以及作为政策的参与：合法化策略揭示了参与不是一个中立的框架。该方法论的制度特权有可能使等级制度和边缘化再现。即使在明确提及多样性、种族和社区时，参与也有可能使他者化根深蒂固。这些有问题的特质对组织和机构为实现多样性和包容性的变革议程所做的努力提出了挑战。
{"title":"Participation, Diversity, and Legitimation in U.S. Housing: A Rhetorical Analysis of Two HOPE VI Reports","authors":"Christopher J. Morris","doi":"10.55177/tc628586","DOIUrl":"https://doi.org/10.55177/tc628586","url":null,"abstract":"Purpose: The purpose of this article is to consider: (1) how participatory rhetorics and methodologies can often invoke classed and racialized hierarchies and (2) the rhetorical strategies by which participatory processes in development contexts become co-opted for institutional\u0000 means rather than for transformative outcomes.Method: Blending critical discourse analysis and rhetorical criticism, I read two influential federal U.S. housing reports associated with the HOPE VI housing program to derive legitimation strategies seemingly at work in divesting local\u0000 residents of significant participatory input.Results: As suggested by analysis of the two reports, HOPE VI’s participatory rhetorics consisted of four key legitimation strategies that constrained participation as: participation-as-cultural narrative, participation-as-bio/necropolitics,\u0000 participation-asdiversity, and participation-as-theodicy.Conclusion: The legitimation strategies reveal that participation is not a neutral framework. The methodology’s institutional privilege has the potential to iterate hierarchy and the reproduction of marginalization.\u0000 Even in explicit invocations of diversity, race, and community, participation risks the entrenchment of otherization. These problematic qualities challenge organizational and institutional efforts to achieve a transformative agenda for diversity and inclusion.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139966312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This article argues that transnational multilingual entrepreneurs, particularly immigrant Asian/American small business owners, negotiate their access to disaster recovery-related resources by tactically sharing their own user cases through translocal business networks and developing local ethnocultural collaborative entrepreneurships.Method: This study was based on a 9-month user experience study across 14 entrepreneurial sites in two cities located in U.S.-Mexico border regions. Results: User narratives from this study demonstrate that transnational multilingual small business workers tactically adopted nuanced collaboration tactics in navigating resource-constrained environments in post-pandemic workplace settings.Conclusion: The study findings suggest that the binary notion of use and non-use of multilingual resources and the arrangement of multilingual content in federal disaster relief programs should be reconsidered to better situate human-centered design for transnational multilingual users in workplaces in under-resourced disaster-specific bureaucratic writing contexts.
{"title":"User Narratives of Transnational Multilingual Small Business Entrepreneurs in Disaster Relief Programs","authors":"Soyeon Lee","doi":"10.55177/tc716309","DOIUrl":"https://doi.org/10.55177/tc716309","url":null,"abstract":"Purpose: This article argues that transnational multilingual entrepreneurs, particularly immigrant Asian/American small business owners, negotiate their access to disaster recovery-related resources by tactically sharing their own user cases through translocal business networks\u0000 and developing local ethnocultural collaborative entrepreneurships.Method: This study was based on a 9-month user experience study across 14 entrepreneurial sites in two cities located in U.S.-Mexico border regions. Results: User narratives from this study demonstrate\u0000 that transnational multilingual small business workers tactically adopted nuanced collaboration tactics in navigating resource-constrained environments in post-pandemic workplace settings.Conclusion: The study findings suggest that the binary notion of use and non-use of multilingual\u0000 resources and the arrangement of multilingual content in federal disaster relief programs should be reconsidered to better situate human-centered design for transnational multilingual users in workplaces in under-resourced disaster-specific bureaucratic writing contexts.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139966126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
I. Dorpenyo, Meghalee Das, Chris Dayley, Aimee Kendall Roundtree, Miriam Williams
Purpose: This study examined immigrants’ perceptions of their interactions with financial institutions and asked if U.S. immigrants are considered in these institutions??? formal statements on diversity, equity, and inclusion (DEI).Method: We interviewed 13 participants and also conducted a content analysis of the DEI statements of the top nine U.S. banks. In addition to content analysis, we also used text mining to gain further information on the key themes prevalent in the diversity statements of the financial institutions.Results: Our findings show a clear disconnect between the top U.S. banks’ DEI statements and the lived experiences of immigrants. For instance, banks had oppressive banking processes that makes it difficult for immigrants to open accounts. We also identified lack of communication channels.Conclusion: As calls for diversity, equity, and inclusion in our field grow, we must pay attention to material conditions of immigrant students/scholars in Technical and Professional Communication (TPC) academic programs. Immigrants interviewed in this study wanted clarity about which documents they need to submit to banks, accurate translation of bank-related documents, and detailed explanations of banking industry jargon.
{"title":"Are You Committed to Diversity?: Evaluating Immigrants’ Perceptions of U.S. Banks’ Diversity and Inclusion Claims/Initiatives","authors":"I. Dorpenyo, Meghalee Das, Chris Dayley, Aimee Kendall Roundtree, Miriam Williams","doi":"10.55177/tc225183","DOIUrl":"https://doi.org/10.55177/tc225183","url":null,"abstract":"Purpose: This study examined immigrants’ perceptions of their interactions with financial institutions and asked if U.S. immigrants are considered in these institutions??? formal statements on diversity, equity, and inclusion (DEI).Method: We interviewed 13 participants\u0000 and also conducted a content analysis of the DEI statements of the top nine U.S. banks. In addition to content analysis, we also used text mining to gain further information on the key themes prevalent in the diversity statements of the financial institutions.Results: Our findings\u0000 show a clear disconnect between the top U.S. banks’ DEI statements and the lived experiences of immigrants. For instance, banks had oppressive banking processes that makes it difficult for immigrants to open accounts. We also identified lack of communication channels.Conclusion:\u0000 As calls for diversity, equity, and inclusion in our field grow, we must pay attention to material conditions of immigrant students/scholars in Technical and Professional Communication (TPC) academic programs. Immigrants interviewed in this study wanted clarity about which documents they\u0000 need to submit to banks, accurate translation of bank-related documents, and detailed explanations of banking industry jargon.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139966356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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