Purpose: Robinhood is a financial investment app that claims to "democratize finance" by connecting millennials and historically underserved populations to the stock market. We explore how Robinhood's user interface shapes investor behavior and the impact this behavior has on existing disparities in the stock market. Method: We use Sano-Franchini's (2018) method of critical interface analysis to examine three key microinteractions on the Robinhood platform: depositing and withdrawing funds, browsing, and trading stock. Results: Our analysis shows that Robinhood's user interface encourages users to think of themselves as informed investors but does not give them the knowledge or tools they need to invest successfully. A manufactured sense of urgency encourages users to overtrade on their portfolio, contributing to market volatility and diminishing returns over time. Conclusion: Our analysis considers the relationship between the interface, the user experience, and investment practices. As such, this paper helps readers recognize how technologies that promise to increase inclusion can actually exacerbate existing socioeconomic inequalities.
{"title":"From the Poor to the Rich: Predatory Inclusion and the Robinhood App","authors":"Andrew Ridgeway, Noah Wason","doi":"10.55177/tc191789","DOIUrl":"https://doi.org/10.55177/tc191789","url":null,"abstract":"Purpose: Robinhood is a financial investment app that claims to \"democratize finance\" by connecting millennials and historically underserved populations to the stock market. We explore how Robinhood's user interface shapes investor behavior and the impact this behavior has on existing disparities in the stock market. Method: We use Sano-Franchini's (2018) method of critical interface analysis to examine three key microinteractions on the Robinhood platform: depositing and withdrawing funds, browsing, and trading stock. Results: Our analysis shows that Robinhood's user interface encourages users to think of themselves as informed investors but does not give them the knowledge or tools they need to invest successfully. A manufactured sense of urgency encourages users to overtrade on their portfolio, contributing to market volatility and diminishing returns over time. Conclusion: Our analysis considers the relationship between the interface, the user experience, and investment practices. As such, this paper helps readers recognize how technologies that promise to increase inclusion can actually exacerbate existing socioeconomic inequalities.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"218 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139293404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Our article interrogates mobile ridesharing apps as sites where digital interfaces, cultural practices, and rhetorical discourses intersect. We establish counter- histories of mobile ridesharing apps and conduct a critical interface analysis of select apps to demonstrate how innovative interfaces imagine a universal user while culturally specific apps make space for community-based user experience (CBX). Method: This article brings together Haas' digital cultural rhetorics (DCR) framework with Brock's critical technocultural discourse analysis (CTDA) to zoom in on the cultural ideologies, form, and function of mobile ridesharing apps. Results: Our analysis highlights how developers of culturally specific apps inscribe and promote an ethos of community for users marginalized by Western ideologies regarding race, gender, and sexuality. We show that, despite working in prescribed programming and coding structures, these app developers take advantage of forms and functions to amplify their cultural significance. Conclusion: Rhetoric, technical communication, and UX researchers and practitioners should look to culturally specific mobile ridesharing apps as exemplars for designing technologies that center and acknowledge multiply-marginalized communities and their DCR practices. We insist CBX be part of interface design.
{"title":"Driving Innovation: Analyzing Mobile Ridesharing App Interfaces and Moving Toward Community-Based User Experience (CBX)","authors":"Laura L. Allen, Gavin P. Johnson","doi":"10.55177/tc378854","DOIUrl":"https://doi.org/10.55177/tc378854","url":null,"abstract":"Purpose: Our article interrogates mobile ridesharing apps as sites where digital interfaces, cultural practices, and rhetorical discourses intersect. We establish counter- histories of mobile ridesharing apps and conduct a critical interface analysis of select apps to demonstrate how innovative interfaces imagine a universal user while culturally specific apps make space for community-based user experience (CBX). Method: This article brings together Haas' digital cultural rhetorics (DCR) framework with Brock's critical technocultural discourse analysis (CTDA) to zoom in on the cultural ideologies, form, and function of mobile ridesharing apps. Results: Our analysis highlights how developers of culturally specific apps inscribe and promote an ethos of community for users marginalized by Western ideologies regarding race, gender, and sexuality. We show that, despite working in prescribed programming and coding structures, these app developers take advantage of forms and functions to amplify their cultural significance. Conclusion: Rhetoric, technical communication, and UX researchers and practitioners should look to culturally specific mobile ridesharing apps as exemplars for designing technologies that center and acknowledge multiply-marginalized communities and their DCR practices. We insist CBX be part of interface design.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"7 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139301241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This study investigates Sina Weibo's and Twitter's reporting interfaces from the perspective of transnational, multilingual users whose experiences challenge mononational and monocultural technology designs. Using two cases of online aggression, we analyze how these interfaces marginalize transnational feminist users. The purpose of this project is to call for social justice-oriented interface design that can better support transnational users on global social media platforms. Method: Drawing from comparative rhetorical studies, critical interface analysis, and virtue ethics, we develop a social justice-oriented comparative critical framework for interface analysis. We then apply this framework to our experiences reporting aggression on Sina Weibo and Twitter through two case studies. Results: In both cases (one in the forms of direct attacks or misinformation against women and feminists, due to attacks on feminists in China and another on women's reproductive rights in the US), we find that Weibo and Twitter offer limited options for us to report online aggression toward transnational feminist users. Both platforms designed their reporting interfaces with the aim of efficiency that reduces complexities of how one might interpret the violation categories on the interfaces. But for transnational users who report such attacks in a cross-cultural context, the cultural or social values imparted from the interface may not acknowledge the complexity of their experiences. Conclusion: The scanty reporting options on both platforms show the limitations of monocultural and monolingual design of such interfaces as well as the nation-based policies of these platforms.
{"title":"Reporting Online Aggression: A Transnational Comparative Interface Analysis of Sina Weibo and Twitter","authors":"Chen Chen, Xiaobo Wang","doi":"10.55177/tc934647","DOIUrl":"https://doi.org/10.55177/tc934647","url":null,"abstract":"Purpose: This study investigates Sina Weibo's and Twitter's reporting interfaces from the perspective of transnational, multilingual users whose experiences challenge mononational and monocultural technology designs. Using two cases of online aggression, we analyze how these interfaces marginalize transnational feminist users. The purpose of this project is to call for social justice-oriented interface design that can better support transnational users on global social media platforms. Method: Drawing from comparative rhetorical studies, critical interface analysis, and virtue ethics, we develop a social justice-oriented comparative critical framework for interface analysis. We then apply this framework to our experiences reporting aggression on Sina Weibo and Twitter through two case studies. Results: In both cases (one in the forms of direct attacks or misinformation against women and feminists, due to attacks on feminists in China and another on women's reproductive rights in the US), we find that Weibo and Twitter offer limited options for us to report online aggression toward transnational feminist users. Both platforms designed their reporting interfaces with the aim of efficiency that reduces complexities of how one might interpret the violation categories on the interfaces. But for transnational users who report such attacks in a cross-cultural context, the cultural or social values imparted from the interface may not acknowledge the complexity of their experiences. Conclusion: The scanty reporting options on both platforms show the limitations of monocultural and monolingual design of such interfaces as well as the nation-based policies of these platforms.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"6 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139305063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose:In this review of research, I examine Brock's (2018) critical technocultural discourse analysis approach and Sano-Franchini's (2018) critical interface analysis approach as two methods for critical interface analysis that are useful not only for critique but also for community-engaged design work. Specifically, critical interface analysis can offer a more expansive approach to heuristic evaluation that offers design researchers strategies for a) engaging community members in critical conversations and b) including communities and stakeholders in the design research process in the spirit of justice-focused co-design. Method:I place critical interface analysis in conversation with heuristic evaluation, highlighting similarities, differences, and possibilities for rethinking and expanding each through the connection. Results: I describe how critical interface analysis heuristics from Brock (2018) and Sano-Franchini (2018) can be applied to support layered community engagement throughout design research processes: specifically, in (1) language setting, (2) research plans, (3) participatory analysis, and (4) research evaluation. Conclusion: The approaches to critical interface analysis discussed here afford people in traditionally privileged design research roles (in academic, industry, and public sector institutions) a way to honor the experiences and expertise of community members by not only reflecting on the ways they contribute to and are impacted by designs, but also collaborating with them on critical interface analysis.
{"title":"Review of Research: Critical Interface Analysis as a Heuristic for Justice-Focused, Community-Engaged Design Research","authors":"Ann Shivers-McNair","doi":"10.55177/tc719324","DOIUrl":"https://doi.org/10.55177/tc719324","url":null,"abstract":"Purpose:In this review of research, I examine Brock's (2018) critical technocultural discourse analysis approach and Sano-Franchini's (2018) critical interface analysis approach as two methods for critical interface analysis that are useful not only for critique but also for community-engaged design work. Specifically, critical interface analysis can offer a more expansive approach to heuristic evaluation that offers design researchers strategies for a) engaging community members in critical conversations and b) including communities and stakeholders in the design research process in the spirit of justice-focused co-design. Method:I place critical interface analysis in conversation with heuristic evaluation, highlighting similarities, differences, and possibilities for rethinking and expanding each through the connection. Results: I describe how critical interface analysis heuristics from Brock (2018) and Sano-Franchini (2018) can be applied to support layered community engagement throughout design research processes: specifically, in (1) language setting, (2) research plans, (3) participatory analysis, and (4) research evaluation. Conclusion: The approaches to critical interface analysis discussed here afford people in traditionally privileged design research roles (in academic, industry, and public sector institutions) a way to honor the experiences and expertise of community members by not only reflecting on the ways they contribute to and are impacted by designs, but also collaborating with them on critical interface analysis.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"187 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139294640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose:Drawing from research on the role of digital interfaces in sociopolitical change (Selfe & Selfe, 1994; Sano-Franchini, 2018; Hallinan et al., 2022), this article identifies how, in the wake of an ongoing public health crisis, one homelessness advocacy organization leveraged their website to reflect and facilitate a shift in priorities and practices. This article addresses two questions: • In what ways are organizational values emergent, mediated, and reimagined through interface design? • How can practitioners enact ethical design decisions in their work to 1) make solutions-oriented impact visible and 2) help users achieve action and social-justice oriented goals? Method:To answer these questions, we draw from an extended case study from Lex End Homelessness (LEH), a homelessness prevention and intervention initiative based out of Lexington, KY, USA. Since its launch, LEH has moved from dispelling harmful myths about homelessness to ideological conversations about homelessness causes and potential solutions (Kalodner-Martin, 2022). As a result, the website, given its public- facing nature, is being rebuilt to reflect LEH's transition. Results: Results demonstrate that the LEH's website interface reflected changes in the organizational priorities, the ideological context, and local needs, specifically regarding supporting understanding, emphasizing, and acting to end homelessness. Conclusion: As an ongoing project, we conclude our article outlining next steps in the interface redesign.
目的：本文借鉴有关数字界面在社会政治变革中的作用的研究（Selfe & Selfe, 1994; Sano-Franchini, 2018; Hallinan et al.本文探讨了两个问题：- 通过界面设计，组织的价值观是以何种方式产生、中介和重新想象的？- 从业者如何在工作中做出符合道德规范的设计决定，从而：1）使以解决方案为导向的影响显而易见；2）帮助用户实现以行动和社会正义为导向的目标？方法：为了回答这些问题，我们借鉴了Lex End Homelessness（LEH）的一个扩展案例研究，LEH是美国肯塔基州列克星敦的一个无家可归预防和干预项目。自推出以来，LEH 已从消除关于无家可归的有害神话转向关于无家可归原因和潜在解决方案的意识形态对话（Kalodner-Martin，2022 年）。因此，鉴于其面向公众的性质，网站正在重建，以反映 LEH 的转变。结果：结果表明，LEH 的网站界面反映了组织优先事项、意识形态背景和当地需求的变化，特别是在支持理解、强调和采取行动结束无家可归现象方面。结论： 作为一个正在进行的项目，我们在文章的最后概述了界面重新设计的下一步工作。
{"title":"Making Solutions Visible: Facilitating Housing Equality through Interface Design","authors":"Elena Kalodner-Martin, Kendall Leon","doi":"10.55177/tc585670","DOIUrl":"https://doi.org/10.55177/tc585670","url":null,"abstract":"Purpose:Drawing from research on the role of digital interfaces in sociopolitical change (Selfe & Selfe, 1994; Sano-Franchini, 2018; Hallinan et al., 2022), this article identifies how, in the wake of an ongoing public health crisis, one homelessness advocacy organization leveraged their website to reflect and facilitate a shift in priorities and practices. This article addresses two questions: • In what ways are organizational values emergent, mediated, and reimagined through interface design? • How can practitioners enact ethical design decisions in their work to 1) make solutions-oriented impact visible and 2) help users achieve action and social-justice oriented goals? Method:To answer these questions, we draw from an extended case study from Lex End Homelessness (LEH), a homelessness prevention and intervention initiative based out of Lexington, KY, USA. Since its launch, LEH has moved from dispelling harmful myths about homelessness to ideological conversations about homelessness causes and potential solutions (Kalodner-Martin, 2022). As a result, the website, given its public- facing nature, is being rebuilt to reflect LEH's transition. Results: Results demonstrate that the LEH's website interface reflected changes in the organizational priorities, the ideological context, and local needs, specifically regarding supporting understanding, emphasizing, and acting to end homelessness. Conclusion: As an ongoing project, we conclude our article outlining next steps in the interface redesign.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"23 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139297583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This practitioner reflection provides a narrative of how I intervened to make Utah State University (USU) a more socially-just workplace for graduate students, by creating a coalition to establish the Graduate Students of Color Association (GSCA). I argue that graduate students are not only professionalizing scholars but are also often university employees. I extend conversations in the field by centering multiply marginalized or underrepresented (MMU) students' perceptions of inclusive spaces while offering a solution to Popham's (2016) argument that recruitment efforts may not be enough when trying to diversify knowledge in the workplace. Method: By taking a descriptive narrative approach to this reflection, I offer insights into the different methods to establish GSCA and the stakeholders involved. I provide readers with ways to enact transformative diversity, equity, and inclusion (DEI) in their workplaces while promoting reciprocity for all involved. Results: The continuous commitment to enhance workplace environments through social, academic, emotional, and culture-affirming support has proven to be a major impact to USU thanks to GSCA. The association has become an integral retention initiative that USU's graduate programs can promote and use alongside their recruitment efforts. Conclusion: I provide readers with insights on how to create cultural spaces for professionalizing scholars while centering their lived experiences and their need for belonging. This reflection provides readers with divergent ways to creating an infrastructure that helps MMU scholars persist in the workplace.
{"title":"Centering the Marginalized: Creating a Coalition to Enhance Retention Initiatives in the Workplace","authors":"J. Alexander","doi":"10.55177/tc919936","DOIUrl":"https://doi.org/10.55177/tc919936","url":null,"abstract":"Purpose: This practitioner reflection provides a narrative of how I intervened to make Utah State University (USU) a more socially-just workplace for graduate students, by creating a coalition to establish the Graduate Students of Color Association (GSCA). I argue that graduate\u0000 students are not only professionalizing scholars but are also often university employees. I extend conversations in the field by centering multiply marginalized or underrepresented (MMU) students' perceptions of inclusive spaces while offering a solution to Popham's (2016) argument that recruitment\u0000 efforts may not be enough when trying to diversify knowledge in the workplace. Method: By taking a descriptive narrative approach to this reflection, I offer insights into the different methods to establish GSCA and the stakeholders involved. I provide readers with ways to enact transformative\u0000 diversity, equity, and inclusion (DEI) in their workplaces while promoting reciprocity for all involved. Results: The continuous commitment to enhance workplace environments through social, academic, emotional, and culture-affirming support has proven to be a major impact to USU thanks\u0000 to GSCA. The association has become an integral retention initiative that USU's graduate programs can promote and use alongside their recruitment efforts. Conclusion: I provide readers with insights on how to create cultural spaces for professionalizing scholars while centering their\u0000 lived experiences and their need for belonging. This reflection provides readers with divergent ways to creating an infrastructure that helps MMU scholars persist in the workplace.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":" ","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48577258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: In this article, we offer a praxis-driven framework that practitioners, scholars, and administrators can use to differentiate between equity and inclusion challenges and move toward catalyzing individual and/or coalitional action. We argue that distinguishing between equity and inclusion as two different potential problem types provides an opportunity for imagining a range of more just and equitable solutions. Acknowledging our margins of maneuverability and tacking in and out of potential realms for action allow practitioners to enact those solutions in practical and context-driven ways. Method: Following the definitional work of Iris Marion Young (1990) and Rebecca Walton, Kristen Moore, and Natasha Jones (2019) surrounding justice, we delineate relationships between justice, equity, and inclusion before offering a four-step process that practitioners, scholars, and administrators can deploy in order to envision and enact contextually specific tactical actions to redress inequity and exclusion in TPC workplaces and programs. Results: Through the application of the four-step process to contextualized examples of equity and inclusion challenges, we illustrate the utility of this approach as an actionable strategy for revealing and addressing inequity and exclusion within TPC workplaces and programs. Conclusion: The work of doing equity and inclusion is an ongoing endeavor that requires vigilance and imagination. Identifying whether we frame a problem as inclusion or equity makes visible the arguments available within specific contexts, acknowledges our margin of maneuverability, and enables us to consider the realm where initial change is possible. Our proposed process provides but one point of entry into the field's long-standing pursuit of justice.
目的：在本文中，我们提供了一个实践驱动的框架，从业者、学者和管理者可以使用该框架来区分公平和包容性挑战，并朝着促进个人和/或联盟行动的方向发展。我们认为，区分公平和包容这两种不同的潜在问题类型，为想象一系列更公正、更公平的解决方案提供了机会。承认我们的可操作性，并在潜在的行动领域中进进出出，使从业者能够以实际和情境驱动的方式制定这些解决方案。方法：根据Iris Marion Young（1990）和Rebecca Walton、Kristen Moore和Natasha Jones（2019）围绕正义的定义工作，我们描绘了正义、公平和包容之间的关系，然后提供了一个四步过程，管理人员可以部署，以设想和制定具体的战术行动，纠正TPC工作场所和项目中的不公平和排斥现象。结果：通过将四步流程应用于公平和包容性挑战的情境化例子，我们说明了这种方法作为一种可操作的战略的效用，可以揭示和解决TPC工作场所和项目中的不公平和排斥问题。结论：公平和包容的工作是一项持续的努力，需要警惕和想象力。确定我们是将一个问题定义为包容还是公平，可以在特定的背景下看到可用的论点，承认我们的可操作性，并使我们能够考虑可能发生初始变化的领域。我们提出的程序只是该领域长期追求正义的一个切入点。
{"title":"Equity and Inclusion as Workplace Practices: A Four-Step Process for Moving to Action","authors":"K. Moore, Timothy R. Amidon, Michele Simmons","doi":"10.55177/tc710097","DOIUrl":"https://doi.org/10.55177/tc710097","url":null,"abstract":"Purpose: In this article, we offer a praxis-driven framework that practitioners, scholars, and administrators can use to differentiate between equity and inclusion challenges and move toward catalyzing individual and/or coalitional action. We argue that distinguishing\u0000 between equity and inclusion as two different potential problem types provides an opportunity for imagining a range of more just and equitable solutions. Acknowledging our margins of maneuverability and tacking in and out of potential realms for action allow practitioners to enact those solutions\u0000 in practical and context-driven ways. Method: Following the definitional work of Iris Marion Young (1990) and Rebecca Walton, Kristen Moore, and Natasha Jones (2019) surrounding justice, we delineate relationships between justice, equity, and inclusion before offering a four-step process\u0000 that practitioners, scholars, and administrators can deploy in order to envision and enact contextually specific tactical actions to redress inequity and exclusion in TPC workplaces and programs. Results: Through the application of the four-step process to contextualized examples of\u0000 equity and inclusion challenges, we illustrate the utility of this approach as an actionable strategy for revealing and addressing inequity and exclusion within TPC workplaces and programs. Conclusion: The work of doing equity and inclusion is an ongoing endeavor that requires vigilance\u0000 and imagination. Identifying whether we frame a problem as inclusion or equity makes visible the arguments available within specific contexts, acknowledges our margin of maneuverability, and enables us to consider the realm where initial change is possible. Our proposed process provides but\u0000 one point of entry into the field's long-standing pursuit of justice.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":" ","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46096079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose:This article integrates an ableism studies framework with disability justice principles to interrogate how medical insurance job advertisements may circulate ableist assumptions that impede corporate diversity, equity, and inclusion (DEI) goals and social justice efforts. Method: I use critical discourse analysis and thematic coding to analyze how normative ableist assumptions present in job advertisements and DEI documents may exclude prospective employees with disabilities as well as multiply marginalized identities such as Black women. Results: Through my analysis, I demonstrate how normalizing assumptions related to productivity, rationality, independence, and corporate assimilation may contribute to the exclusion of multiply marginalized employees. Conclusion: I ultimately provide data-driven insights regarding what I refer to ascoalitional recruitment to help practitioners construct more equitable job advertisements attuned to disability justice.
{"title":"How \"Well\" are We DEI-ing? Applying Technical and Professional Communication Theory and Disability Justice to Challenge Intersectional Ableism in Job Advertisements Through Coalitional Recruitment","authors":"Kristy C. Bennett","doi":"10.55177/tc415335","DOIUrl":"https://doi.org/10.55177/tc415335","url":null,"abstract":"Purpose:This article integrates an ableism studies framework with disability justice principles to interrogate how medical insurance job advertisements may circulate ableist assumptions that impede corporate diversity, equity, and inclusion (DEI) goals and social justice efforts.\u0000 Method: I use critical discourse analysis and thematic coding to analyze how normative ableist assumptions present in job advertisements and DEI documents may exclude prospective employees with disabilities as well as multiply marginalized identities such as Black women. Results:\u0000 Through my analysis, I demonstrate how normalizing assumptions related to productivity, rationality, independence, and corporate assimilation may contribute to the exclusion of multiply marginalized employees. Conclusion: I ultimately provide data-driven insights regarding what I refer\u0000 to ascoalitional recruitment to help practitioners construct more equitable job advertisements attuned to disability justice.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":" ","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48978211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This study updates our understanding of the group features of China's technical communication coming out of the COVID-19 pandemic. Our research uncovers workplace inequities in the profession by identifying and analyzing a wide range of professional differences in knowledge, skills, experience, practice, performance, benefits, opportunities, challenges, and discoveries. It is more than just a diversity report. We seek to help academics and practitioners across the world develop a basic grasp of China's technical communication, practitioners, and working conditions from a diversity, equity, and inclusion (DEI) perspective. Method: We designed a four-part survey with 50 questions to examine DEI variables in several areas such as demographics, professional activities, career development, and challenges and problems. A total of 259 technical communicators from a target population of about 1,200 responded to our questionnaire. Results: Diversity is an intrinsic feature of China's technical communication because of its short history of professionalization. Practitioners' educational backgrounds, language ability, job titles, affiliated departments, working activities and deliverables, and so on all exhibit diversity. Because of the lack of DEI initiatives, many participants reported structural inequalities in their career development. Conclusion: The DEI situation in the field of China's technical communication is incarnated as a collective professional identity crisis in practitioners. This identity crisis has historical, societal, organizational, individual, and environmental reasons. To tackle it, we propose inclusive development as an effective DEI initiative.
{"title":"Who are China's Technical Communicators? A Survey on the State of Diversity, Equity, and Inclusion of the Profession","authors":"Lin Dong, Zhijun Gao","doi":"10.55177/tc583549","DOIUrl":"https://doi.org/10.55177/tc583549","url":null,"abstract":"Purpose: This study updates our understanding of the group features of China's technical communication coming out of the COVID-19 pandemic. Our research uncovers workplace inequities in the profession by identifying and analyzing a wide range of professional differences in knowledge,\u0000 skills, experience, practice, performance, benefits, opportunities, challenges, and discoveries. It is more than just a diversity report. We seek to help academics and practitioners across the world develop a basic grasp of China's technical communication, practitioners, and working conditions\u0000 from a diversity, equity, and inclusion (DEI) perspective. Method: We designed a four-part survey with 50 questions to examine DEI variables in several areas such as demographics, professional activities, career development, and challenges and problems. A total of 259 technical communicators\u0000 from a target population of about 1,200 responded to our questionnaire. Results: Diversity is an intrinsic feature of China's technical communication because of its short history of professionalization. Practitioners' educational backgrounds, language ability, job titles, affiliated\u0000 departments, working activities and deliverables, and so on all exhibit diversity. Because of the lack of DEI initiatives, many participants reported structural inequalities in their career development. Conclusion: The DEI situation in the field of China's technical communication is\u0000 incarnated as a collective professional identity crisis in practitioners. This identity crisis has historical, societal, organizational, individual, and environmental reasons. To tackle it, we propose inclusive development as an effective DEI initiative.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"124 9","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41284482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The purpose of this article is to better understand how technical communicators understand and implement DEI initiatives in their workplaces, how corporate approaches to DEI impact technical communication work, how the physical and surrounding locale of the company impacts those DEI practices, and the ways technical communicators find themselves intervening, supporting, or advancing those initiatives. Method: Using a qualitative interview methodology, we conducted one-hour interviews with practicing technical communicators. Four different participants representing different demographics and locations in the United States are profiled here. Results: Based on our interviews, we noticed several general commonalities in our technical communicators' experiences of DEI in their workplaces, including a division in the different kinds of labor in the workplace and a lack of feeling like technical communicators had agency in respect to DEI. We also noticed that some trends were influenced by the location and work modality. Conclusion: Practitioners need to be aware of DEI practices in their workplaces and how those practices can impact their work as technical communicators. Technical communicators should also notice how the local community/region, as well as company structure, might impact their work. Educators need to incorporate more attention to DEI as a rhetorical and audience-centered feature in TPC academic programs.
{"title":"Localizing Corporate Dei Practices among Technical Communicators","authors":"J. Bay, S. Craig, Christine Masters-Wheeler","doi":"10.55177/tc177263","DOIUrl":"https://doi.org/10.55177/tc177263","url":null,"abstract":"Purpose: The purpose of this article is to better understand how technical communicators understand and implement DEI initiatives in their workplaces, how corporate approaches to DEI impact technical communication work, how the physical and surrounding locale of the company impacts\u0000 those DEI practices, and the ways technical communicators find themselves intervening, supporting, or advancing those initiatives. Method: Using a qualitative interview methodology, we conducted one-hour interviews with practicing technical communicators. Four different participants\u0000 representing different demographics and locations in the United States are profiled here. Results: Based on our interviews, we noticed several general commonalities in our technical communicators' experiences of DEI in their workplaces, including a division in the different kinds of\u0000 labor in the workplace and a lack of feeling like technical communicators had agency in respect to DEI. We also noticed that some trends were influenced by the location and work modality. Conclusion: Practitioners need to be aware of DEI practices in their workplaces and how those practices\u0000 can impact their work as technical communicators. Technical communicators should also notice how the local community/region, as well as company structure, might impact their work. Educators need to incorporate more attention to DEI as a rhetorical and audience-centered feature in TPC academic\u0000 programs.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":" ","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41495753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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