Strategic innovation in IT outsourcing: Exploring the differential and interaction effects of contractual and relational governance mechanisms

IF 8.7 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Journal of Strategic Information Systems Pub Date : 2021-03-01 DOI:10.1016/j.jsis.2021.101656

Johann Kranz

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引用次数: 14

Abstract

Innovation in IT outsourcing, in which client and vendor aim at co-creating strategic innovation, is becoming a key ingredient of contemporary sourcing arrangements. However, innovation in ITO is regarded as being a paradox as innovation’s dynamic nature conflicts with established guidelines for successful ITO governance. To date, knowledge about how to accommodate innovation in ITO governance is embryonic. Particularly unclear are the differential and interaction effects of contractual and relational governance mechanisms on relationship learning and joint innovation. To investigate these effects, we propose and validate a research model through survey data from 344 senior-level IT employees of firms that collaborate with a vendor on strategic innovation. Results indicate that while contractual mechanisms primarily determine joint innovation performance, relational mechanisms are central to relationship learning. Results show an inverted U-shaped relationship between governance mechanisms and joint innovation and an additive complementary relationship between governance mechanisms and relationship learning.

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信息技术外包中的战略创新：探索契约治理机制和关系治理机制的差异效应和互动效应

信息技术外包的创新，即客户和供应商旨在共同创造战略创新，正成为当代采购安排的关键组成部分。然而，ITO的创新被认为是一个悖论，因为创新的动态性质与成功治理ITO的既定准则相冲突。到目前为止，关于如何适应ITO治理创新的知识还处于萌芽阶段。特别不清楚的是，契约和关系治理机制对关系学习和联合创新的差异和互动影响。为了调查这些影响，我们通过对344名与供应商合作进行战略创新的公司高级IT员工的调查数据，提出并验证了一个研究模型。结果表明，虽然契约机制主要决定联合创新绩效，但关系机制是关系学习的核心。结果表明，治理机制与联合创新之间存在倒U型关系，治理机制和关系学习之间存在加性互补关系。

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来源期刊

Journal of Strategic Information Systems 工程技术-计算机：信息系统

CiteScore

17.40

自引率

4.30%

发文量

审稿时长

>12 weeks

期刊介绍： The Journal of Strategic Information Systems focuses on the strategic management, business and organizational issues associated with the introduction and utilization of information systems, and considers these issues in a global context. The emphasis is on the incorporation of IT into organizations'' strategic thinking, strategy alignment, organizational arrangements and management of change issues.