Servitization and performance: the moderating effect of supply chain integration

IF 6.1 3区管理学 Q1 ENGINEERING, INDUSTRIAL Production Planning & Control Pub Date : 2021-04-06 DOI:10.1080/09537287.2021.1905900

Huashan Li, Yang Yang, Prakash J. Singh, Hongyi Sun, Yezhuang Tian

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引用次数: 19

Abstract

Abstract This research aims to explore how supply chain integration moderates the relationship between servitization and performance. Based on the resource-based view and transaction cost economics, we identified both the benefits and disadvantages of supply chain integration in servitization. Consistent with prior research, we differentiated basic services from advanced services. Hypotheses were tested using international survey data from 931 manufacturing business units. The results indicate that basic services are positively related to sales growth, while advanced services are positively related to return on sales (ROS) growth. Regarding the moderating role of supply chain integration, supplier integration enhances the positive relationship between basic services and sales growth. Customer integration strengthens the relationship between advanced services and ROS growth but weakens the relationship between basic services and ROS growth. Our results suggest that the choice of supplier and customer integration should be aligned with the types of services to maximize the benefits of servitization.

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服务化与绩效:供应链整合的调节作用

摘要本研究旨在探讨供应链整合如何调节服务化与绩效之间的关系。基于资源基础观点和交易成本经济学，我们明确了服务化中供应链整合的利弊。与之前的研究一致，我们区分了基本服务和高级服务。使用来自931个制造业务单位的国际调查数据对假设进行了检验。结果表明，基础服务与销售增长呈正相关，高级服务与销售回报率(ROS)增长呈正相关。在供应链整合的调节作用上，供应商整合增强了基础服务与销售增长之间的正向关系。客户集成强化了高级业务与ROS增长之间的关系，但削弱了基础业务与ROS增长之间的关系。我们的研究结果表明，供应商和客户集成的选择应该与服务类型保持一致，以最大化服务化的效益。

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来源期刊

Production Planning & Control 管理科学-工程：工业

CiteScore

19.30

自引率

9.60%

发文量

审稿时长

6-12 weeks

期刊介绍： Production Planning & Control is an international journal that focuses on research papers concerning operations management across industries. It emphasizes research originating from industrial needs that can provide guidance to managers and future researchers. Papers accepted by "Production Planning & Control" should address emerging industrial needs, clearly outlining the nature of the industrial problem. Any suitable research methods may be employed, and each paper should justify the method used. Case studies illustrating international significance are encouraged. Authors are encouraged to relate their work to existing knowledge in the field, particularly regarding its implications for management practice and future research agendas.