Leadership, Commitment, and the Failure of Trust – What Companies Must Do to Thrive

D. Jamali, Cam Caldwell
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Abstract

Employees limit their commitment and organizations fail to be competitive for predictable reasons that have been well-documented (Nobel, 2011). According to the extensive research of the Gallup corporation, much of that failure is attributed to ineffective leadership (Clifton & Harter, 2019). The primary failure of those who lead is their inability to be perceived as being worthy of their employees’ trust – a problem that organization leaders have faced for decades (Barnard, 1938). Trust, the willing followership of a leader in the expectant hope that the leader will honor implied promises(Caldwell, 2019), has been elusive in organizations of all types, according to research reported in the Harvard Business Review (Bingham, 2017).
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领导力,承诺和信任的失败——公司必须做什么才能茁壮成长
员工限制了他们的承诺,组织由于可预见的原因而无法保持竞争力,这些原因已经得到了充分的证明(Nobel, 2011)。根据盖洛普公司的广泛研究,大部分失败归因于无效的领导(Clifton & Harter, 2019)。领导者的主要失败是他们无法被视为值得员工信任的人——这是一个组织领导者几十年来一直面临的问题(Barnard, 1938)。根据《哈佛商业评论》(Bingham, 2017)的研究报告,信任,即领导者在期望领导者履行隐含承诺时的自愿追随(Caldwell, 2019),在所有类型的组织中都是难以捉摸的。
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