Exploring Attractive Quality Requirements for Short Food Supply Chain Digital Platforms

Abstract

Perceptions towards unsustainable supply chain practices in global, mainstream food systems are motivating a shift towards short food supply chains. Short food supply chains are developed to remove the physical and social distances between producer and consumer. Advances in digital technologies offer promise for short food supply chains, including platforms that can enable real-time data flow, create visibility, and support sustainable practices. This research aims to prioritise attractive quality requirements of short food supply chain digital platforms. The methodology consists of a literature review and Kano analysis for requirements prioritisation. The results show that the requirements span across the four Kano categories, attractive quality encompassing the largest number of requirements. The attractive quality requirements identified offer increased levels of satisfaction when present and have limited negative impact when missing. Therefore, they are considered exciting for potential users of a system. The limitations of the research and areas of future work are presented.