{"title":"The Design of Social Inclusion Interventions: A Paradox Approach","authors":"Daniel Curto-Millet, Almudena Cañibano","doi":"10.17705/1jais.00795","DOIUrl":null,"url":null,"abstract":"Are social inclusion and social exclusion opposed? Through a three-year ethnography of an open source civic crowdsourcing platform aiming for generalized social inclusion, we show they are not. We argue that social inclusion and exclusion have a paradoxical relationship: ongoing tensions exist between them, and information systems shape those tensions. We find that design choices have crucial influence over the capacity of information system interventions to include and exclude and propose a framework for designing IS-based social inclusion interventions. The framework encompasses four types of strategies (positive discrimination, integrative oscillation, equitability and iterative inclusivity) for managing the paradoxical link between inclusion and exclusion through IS design. We also present the notion of “collectives” as a new way of thinking about exclusion criteria.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":7.0000,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of the Association for Information Systems","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.17705/1jais.00795","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
引用次数: 2
Abstract
Are social inclusion and social exclusion opposed? Through a three-year ethnography of an open source civic crowdsourcing platform aiming for generalized social inclusion, we show they are not. We argue that social inclusion and exclusion have a paradoxical relationship: ongoing tensions exist between them, and information systems shape those tensions. We find that design choices have crucial influence over the capacity of information system interventions to include and exclude and propose a framework for designing IS-based social inclusion interventions. The framework encompasses four types of strategies (positive discrimination, integrative oscillation, equitability and iterative inclusivity) for managing the paradoxical link between inclusion and exclusion through IS design. We also present the notion of “collectives” as a new way of thinking about exclusion criteria.
期刊介绍:
The Journal of the Association for Information Systems (JAIS), the flagship journal of the Association for Information Systems, publishes the highest quality scholarship in the field of information systems. It is inclusive in topics, level and unit of analysis, theory, method and philosophical and research approach, reflecting all aspects of Information Systems globally. The Journal promotes innovative, interesting and rigorously developed conceptual and empirical contributions and encourages theory based multi- or inter-disciplinary research.