Attrition and Achievement Gaps in Online Learning

Abstract

Attrition in online learning is generally higher than in traditional settings, especially in large-scale online learning environments. A systematic analysis of individual differences in attrition and performance in 20 massive open online courses (N > 67,000) revealed a geographic achievement gap and a gender achievement gap. Online learners in Africa, Asia, and Latin America scored substantially lower grades and were only half as likely to persist than those in Europe, Oceania, and Northern America. Women also exhibited lower persistence and performance than men. Yet more persistent learners were only marginally more satisfied with their achievement. The primary obstacle for most learners was finding time for the course, which was partly related to low levels of volitional control. Self-ascribed successful learners reported higher levels of goal striving, growth mindset, and feelings of social belonging than unsuccessful ones. Insights into why learners leave online courses inform models of attrition and targeted interventions to support learners achieve their goals.