LEVEL OF PATIENT SATISFACTION TOWARDS PHARMACY SERVICES IN KIMIA FARMA TALANGSARI PHARMACY

JURNAL ILMIAH FARMASI AKADEMI FARMASI JEMBER Pub Date : 2021-08-12 DOI:10.53864/jifakfar.v4i1.47

R. Agustina, Amaliyah Nurul Hidayah

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Abstract

Pharmacy is one of the health service place that has product and service activities that are highly dependent on patient satisfaction. Patient satisfaction can be used as a benchmark for companies to develop their business in the future. The purpose of this study was to determine the level of patient satisfaction with pharmaceutical services at Kimia Farma Pharmacy Talangsari Jember. The type of this research was qualitative descriptive using cross sectional study. The population were patients who came to buy prescription or non-prescription drugs at the Kimia Farma Pharmacy Talangsari Jember in June 2020 with a total samples of 100 patients. The result showed that patient satisfaction to the services at Kimia Farma Pharmacy Talangsari Jember were quiet satisfied in reliability dimensions (60%) and tangible dimensions (55%) also in responsiveness dimensions (48%) and less satisfied in empathy dimensions (54%) and assurance dimensions (41%). It can be concluded that the level of patient satisfaction with pharmaceutical services at Kimia Farma Pharmacy Talangsari Jember were Keywords: level of satisfaction, quality of service

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kimia farma talangsari药房患者对药学服务的满意度

药房是卫生服务场所之一，其产品和服务活动高度依赖于患者满意度。患者满意度可以作为公司未来发展业务的基准。本研究的目的是确定患者满意度的药学服务在Kimia Farma药房Talangsari Jember。本研究采用横断面研究定性描述。人口是2020年6月在塔朗萨里jangsari Kimia Farma药房购买处方药或非处方药的患者，总共有100名患者。结果表明，患者对塔朗萨里Jember Kimia Farma Pharmacy的服务满意度在可靠性维度(60%)和有形维度(55%)和响应性维度(48%)上比较满意，而在同理心维度(54%)和保证维度(41%)上满意度较低。结果表明:患者对塔朗萨里Jember Kimia Farma药房药学服务的满意度为:满意度;服务质量

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JURNAL ILMIAH FARMASI AKADEMI FARMASI JEMBER

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