Exploring the direct and indirect relationships between policing and citizen satisfaction in South Korea

Abstract

PurposeThe author explored the direct and indirect relationships between policing and citizen satisfaction, considering both the policing and neighborhood context at the regional level.Design/methodology/approachThe author conducted regression and path analysis based on the combined data of 190 local governments from the Korean National Police Agency, the Korean Crime Victim Survey and Statistics Korea.FindingsPatrol officers, a public safety budget, criminal arrests and perceived safety were positively associated with citizen satisfaction, whereas drinking rate was negatively associated with citizen satisfaction. The arrest rate partially mediated the relationship between the public safety budget and citizen satisfaction. In addition, the relationship between drinking rate and citizen satisfaction with police was partially mediated by perceived safety.Practical implicationsPolice and local governments should enhance citizen satisfaction by improving poor indicators of policing and neighborhood context and by considering the dynamics between factors.Originality/valueStudies analyzing the mediating effects on citizen satisfaction with police are still lacking.