A Study regarding the Re-modeling Competency and Training Needs Assessment of University Staff

Abstract

Purpose: The purpose of this study was to redefine a competency model for each rank of a university’s staff and to assess the training needs of each competency in the Digital Transformation era. Methods: To redefine a competency model, a six-step procedure was designed using a modified generic model overlay method developed by Dubois(1993). A literature review and extant interviews were executed to design roles, responsibilities, and competency structures of each rank. Research team workshops and expert workshops were also conducted to derive a competency model draft which included competency definitions and behavior indicators. Following this, the Delphi method was conducted to secure the validity of the derived model. To assess training needs for university staff, each rank’s competencies and common competencies were utilized. Results: As a result, twenty-five competencies by rank and five common competencies were confirmed. Five common competencies were problem solving, communication, digital literacy, business planning,and documentation. With the assessment of training needs, the highest competencies for each rank were derived. The derived competencies are as follows from the highest rank to common competency:Strategic thinking, vision suggestion/organizational management/conflict and management/creative thinking/responsibility/problem solving. Conclusion: In order to increase the work efficiency and the competitiveness of university staff,universities need to reform their job structure based on the competencies and should implement talent transformation for the Digital Transformation era.