Covid, document production and administrative efficiency: a case study

Abstract

The article outlines the document production process in some Italian research institutions and compares it to the same pre-pandemic time span by analyzing whether or not the work organization models that have been adopted have had an impact on the completion time of administrative procedures. The aim was to verify the trend of the performance indicators after the pandemic impact and how the absence of employees at work may have influenced the organizational models. Within specific administrative realities, human relationship is often a pillar to carry out activities correctly. The transition to the management of remote procedures carried out totally in digital form caused inevitably important consequences on the expected results.