Take a ride on the green side: from sustainable customer orientation to good supply chains

IF 6.1 3区管理学 Q1 ENGINEERING, INDUSTRIAL Production Planning & Control Pub Date : 2021-12-21 DOI:10.1080/09537287.2021.2017503

Rébecca Stekelorum, Issam Laguir

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引用次数: 2

Abstract

Abstract This study examines (i) how eco-friendly product development helps translate sustainable customer orientation into social supply chain performance in SMEs and (ii) how the cooperation with non-traditional stakeholders (environmental nongovernmental organizations (ENGOs) and local public administrations) moderates this relationship. Drawing on the natural and stakeholder resource-based views, and the relational view theory, this study tests the proposed moderated mediation model using data from 146 thousand small and medium-sized enterprises (SMEs). Results indicate that sustainable customer orientation is negatively associated with SME social supply chain performance. However, the relationship becomes positive when we take into account the mediating role of eco-friendly product development. Furthermore, the positive association between sustainable customer orientation and social supply chain performance through eco-friendly product development is stronger for firms that collaborate strongly with ENGOs and local public administrations. Several theoretical and managerial implications are discussed.

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搭上绿色的便车:从可持续的客户导向到良好的供应链

本研究探讨了(i)环保产品开发如何帮助中小企业将可持续的客户导向转化为社会供应链绩效;(ii)与非传统利益相关者(环保非政府组织(ENGOs)和地方公共行政部门)的合作如何调节这种关系。本研究利用自然资源观、利益相关者资源观和关系观理论，利用来自14.6万家中小企业的数据，对所提出的有调节的中介模型进行了检验。结果表明，可持续顾客导向与中小企业社会供应链绩效呈负相关。然而，当我们考虑到环保产品开发的中介作用时，关系变为正相关。此外，通过环保产品开发，可持续客户导向与社会供应链绩效之间的正相关关系对于与非政府组织和当地公共行政部门密切合作的公司更为明显。讨论了几个理论和管理意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Production Planning & Control 管理科学-工程：工业

CiteScore

19.30

自引率

9.60%

发文量

审稿时长

6-12 weeks

期刊介绍： Production Planning & Control is an international journal that focuses on research papers concerning operations management across industries. It emphasizes research originating from industrial needs that can provide guidance to managers and future researchers. Papers accepted by "Production Planning & Control" should address emerging industrial needs, clearly outlining the nature of the industrial problem. Any suitable research methods may be employed, and each paper should justify the method used. Case studies illustrating international significance are encouraged. Authors are encouraged to relate their work to existing knowledge in the field, particularly regarding its implications for management practice and future research agendas.