Analysis of the Effectiveness on SIAK (Population Administration Information System) Use at Melawi Regency

Abstract

Effectiveness is the main element in achieving the goals and targets that have been targeted in every organization or agency. Something is said to be effective if it achieves the objectives that have been set. During the use of SIAK in Department of Population and Civil Registration of Melawi Regency, there were still many shortcomings and obstacles. Therefore, analysis about this system’s effectiveness should be done. The method used in this research was the DeLone and McLean Information System Success Model. The population in this study were employees who had the authority to use SIAK at the Department of Population and Civil Registration of Melawi Regency. Data collection techniques were carried out by distributing questionnaires and conducting interviews. This study obtained the results that there were deficiencies in SIAK, especially in system quality, information quality and service quality which have no significant effect on the usage. This shows that the three variables still need to be improved and optimized so that the use of SIAK can be more effective.