Twin peaks: rationalist and cultural perspectives on executive support systems

Abstract

This paper summarizes the limitations of the rationalistic approach for the design, implementation and appraisal of executive support systems and advances in an interpretive cultural approach addressing their symbolic, boundary redefining and cultural attributes. Recognizing both perspectives provides richer insights about the meaning and role of such systems in organizations. This suggests that the efforts of managers, developers and researchers must embrace not only instrumental technology, but also the wider organizational and symbolic issues involved in the implementation of such systems.