Artificially Intelligent Chatbots to Resolve Manageable and Frequently Asked Hardware/Software Queries

Abstract

S-BOT, an acronym for Service BOT, is meant to provide services to end users in a multinational company. It serves the purposes of all the employees who might be in the need of technical enhancements without any fuss. This functionality provides redirection of service requests to the vendors, who will thereby be able to process it appropriately. All the tangible requests are accepted by the BOT and carried forward to the task manager. It is a user friendly application, in a messenger-like service that helps you access task manager and his services. After acquiring the services of the BOT, a constructive feedback is given by the user that helps the administrators expand their technological advancements. SBOT is a well trained, advanced BOT that has assisted an MNC to empower its customer service, by providing an advanced and adequate version of help to its employees. This highly technical BOT will serve as the baseline and contribute and enlighten the industry about the existence of BOTs and therefore machine learning. Hence, S-BOT paves the way to machine learning and its applications in various fields of the real world. Keywords— Artificial intelligence; Chatbots; QnA about resolving issues; Microsoft bot framework; Bot emulator; Node js; LUIS framework; frequently asked questions.