ISO 9001:2015: the view from the conformity assessment community

IF 3.6 4区管理学 Q2 MANAGEMENT Total Quality Management & Business Excellence Pub Date : 2022-05-07 DOI:10.1080/14783363.2022.2073212

Luís Fonseca, Jose Pedro Teixeira Domingues, Henriqueta Nóvoa, Paul Simpson, Joana dos Guimarães Sá

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引用次数: 8

Abstract

This research evaluates the perceptions from the conformity assessment community regarding the auditability of ISO 9001:2015 and the perception of its ease of use by the audited organisations. The study is supported on a survey promoted by the Strategic, Planning and Operations Task Group (SPOTG) of Subcommittee 2 of ISO TC 176 (TC 176/SC2) aiming at collect insights on using the standard and identify any need for future revisions. As an overall conclusion, in the view of certification bodies’ auditors, programme managers and certification decision-makers, ISO 9001:2015 attained its main objectives. Nevertheless, it is suggested in the forthcoming ISO 9001 review cycle to adopt a more simplified language and to improve the ease of understanding and consistency of interpretations of the ISO 9001:2015 requirements. Additionally, suggestions for making clauses (e.g. 4.1. Understanding the organisation and its context, 6.1 Actions to address risks and opportunities, 7.1.6 Organisational Knowledge, and 4.2 Understanding the needs and expectations of interested parties) easier to apply and improving its auditability have also been identified.

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ISO 9001:2015:合格评定界的观点

本研究评估了合格评定界对ISO 9001:2015可审核性的看法，以及被审核组织对其易用性的看法。该研究得到了ISO tc176 (TC 176/SC2)第二小组委员会战略、规划和运营任务组(SPOTG)推动的一项调查的支持，该调查旨在收集使用该标准的见解，并确定未来修订的任何需求。总的来说，在认证机构的审核员、项目经理和认证决策者看来，ISO 9001:2015达到了其主要目标。尽管如此，建议在即将到来的ISO 9001审核周期中采用更简化的语言，并提高对ISO 9001:2015要求解释的易用性和一致性。此外，对条款的制定建议(如4.1. 1)。了解组织及其背景、6.1应对风险和机遇的行动、7.1.6组织知识和4.2了解相关方的需求和期望)更容易应用和改进其可审核性。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.