How quality management can enhance performance? A model of relationships mediated by innovation

IF 6.1 3区管理学 Q1 ENGINEERING, INDUSTRIAL Production Planning & Control Pub Date : 2021-07-02 DOI:10.1080/09537287.2021.1946328

J. Tarí, E. Claver-Cortés, M. García-Fernández

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引用次数: 4

Abstract

Abstract The aim of this study is to analyse how soft and hard quality management (QM) practices enhance incremental and radical product and process innovation, and operational and financial results, and the paths from QM to financial results via innovation and operational results. The paper examines these relationships applying Partial Least Squares (PLS) and using data from 105 firms. The results show that soft QM is associated with hard practices, with incremental and radical product and process innovation, and with operational and financial results, but hard issues have no positive association with innovation, nor with operational and financial results. The results also show the path from soft QM to: (a) operational results via innovation, and (b) financial results via innovation, via operational results, and via both innovation and operational results. This study adds to the literature the mediating role of both innovation and operational results on the relationships between soft QM and financial results. It contributes to practitioners by showing the importance of both innovation and operational results to strength the association between QM and financial results, and the different paths from QM to financial results.

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质量管理如何提高绩效?一种以创新为中介的关系模式

本研究的目的是分析软质量管理和硬质量管理(QM)实践如何促进渐进式和激进式的产品和工艺创新，以及运营和财务结果，以及从质量管理到财务结果通过创新和运营结果的路径。本文运用偏最小二乘法(PLS)和105家公司的数据来检验这些关系。结果表明，软质量管理与硬实践、增量和激进的产品和过程创新以及运营和财务结果相关，但硬问题与创新、运营和财务结果没有正相关。结果还显示了从软质量管理到:(a)通过创新获得运营结果，以及(b)通过创新、通过运营结果以及通过创新和运营结果同时获得财务结果的路径。本研究在文献基础上增加了创新和经营结果对软质量管理与财务结果关系的中介作用。它通过展示创新和操作结果的重要性来加强质量管理和财务结果之间的联系，以及从质量管理到财务结果的不同路径，为从业者做出了贡献。

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来源期刊

Production Planning & Control 管理科学-工程：工业

CiteScore

19.30

自引率

9.60%

发文量

审稿时长

6-12 weeks

期刊介绍： Production Planning & Control is an international journal that focuses on research papers concerning operations management across industries. It emphasizes research originating from industrial needs that can provide guidance to managers and future researchers. Papers accepted by "Production Planning & Control" should address emerging industrial needs, clearly outlining the nature of the industrial problem. Any suitable research methods may be employed, and each paper should justify the method used. Case studies illustrating international significance are encouraged. Authors are encouraged to relate their work to existing knowledge in the field, particularly regarding its implications for management practice and future research agendas.