Islamic Perception of Shopping Mall Through the Dimension of Facility Management

IF 0.3 3区艺术学 0 ARCHITECTURE International Journal of Islamic Architecture Pub Date : 2023-06-28 DOI:10.18860/jia.v7i3.19960

Yang Haziqah Musa, Adibah Yusuf, N. Utaberta, I. M. Usman, M. Wardhana

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Abstract

A shopping mall refers to a structure with several retail establishments managed as a single property that offers various products and services. It has become essential to the functioning of contemporary society, particularly for residents of urban and suburban areas. However, concerns or issues regarding facilities and services in shopping malls continue to surface even today. Past studies have suggested that facility management is a best practice for overcoming management and operation issues. It also aligns with the Islamic principle as it is beneficial knowledge relevant to the modern management approach. Therefore, this paper seeks to comprehend the potential facility management approach to shopping mall management. The main objective of this study is to emphasize the importance of facility management in shopping malls by evaluating consumer satisfaction. A survey is conducted with a total sample of 200 respondents based on three facility management maintenance characteristics: functional, technical, and image. One of the reputable shopping malls in Johor Bahru is selected for this study because it attracts numerous visitors from throughout Johor Bahru. The results show that most of the visitors are pleased and satisfied with all three aspects from the dimension of facility management.

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从设施管理的维度看伊斯兰对购物中心的认知

购物中心是指由几个零售场所组成的结构，作为一个单一的财产来管理，提供各种产品和服务。它已成为当代社会运作的必要条件，特别是对城市和郊区的居民来说。然而，即使在今天，有关购物中心设施和服务的担忧或问题仍在继续出现。过去的研究表明，设施管理是克服管理和运营问题的最佳实践。它也符合伊斯兰教的原则，因为它是与现代管理方法相关的有益知识。因此，本文试图了解潜在的设施管理方法的商场管理。本研究的主要目的是通过评估消费者满意度来强调购物中心设施管理的重要性。根据三个设施管理维护特征:功能、技术和形象，对总共200名受访者进行了调查。新山的一个著名的购物中心被选为这项研究的对象，因为它吸引了来自新山各地的众多游客。结果表明，从设施管理的维度来看，大多数游客对这三个方面都感到满意。

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International Journal of Islamic Architecture ARCHITECTURE-

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期刊介绍： The International Journal of Islamic Architecture (IJIA) publishes bi-annually, peer-reviewed articles on the urban design and planning, architecture and landscape architecture of the historic Islamic world, encompassing the Middle East and parts of Africa and Asia, but also the more recent geographies of Islam in its global dimensions. The main emphasis is on the detailed analysis of the practical, historical and theoretical aspects of architecture, with a focus on both design and its reception. The journal also aims to encourage dialogue and discussion between practitioners and scholars. Articles that bridge the academic-practitioner divide are highly encouraged. While the main focus is on architecture, papers that explore architecture from other disciplinary perspectives, such as art, history, archaeology, anthropology, culture, spirituality, religion and economics are also welcome. The journal is specifically interested in contemporary architecture and urban design in relation to social and cultural history, geography, politics, aesthetics, technology and conservation. Spanning across cultures and disciplines, IJIA seeks to analyse and explain issues related to the built environment throughout the regions covered. The audience of this journal includes both practitioners and scholars. The journal publishes both online and in print. The first issue was published in January 2012.