Civil servant behaviors performance evaluation: Combining DEAHP and 360-degree feedback

Abstract

In Indonesia, the performance evaluation of Civil Servant is assessed based on SKP and Work Behavior. The proposed evaluation system is focusing on work behavior of civil servants through evaluating the subcriteria against the main criteria for each employee. The DEAHP model as a tool for the formation of multicriteria hierarchies and determining the weights by using efficient and inefficient of each alternative. DEAHP alone is not enough to earn the objective assessment so that the proposed using the 360-degree Feedback technique as a multi evaluator technique combined with DEAHP, this makes the evaluation more powerful. In the final process of DEA, in this case, proposed to aggregate by summing the subcriteria value against the main criteria on each DMU to obtain the final rank of the employee. At the final result generated rank data for each subcriteria and main criteria of each DMU. This performance evaluation has the lowest score for the main criteria is 13.6% and the highest 39.8%. The result obtains valid based on government regulation that the value of work behavior has not more than 40%. So the proposed model could be used as an evaluation tool for the performance of civil servant's behavior to support decision making of the decision maker.