Diversification of services at the central libraries of RF constituent territories in the circumstances of service economy

IF 0.2 Q4 INFORMATION SCIENCE & LIBRARY SCIENCE Nauchnye i Tekhnicheskie Biblioteki-Scientific and Technical Libraries Pub Date : 2023-06-18 DOI:10.33186/1027-3689-2023-5-96-111
N. Gendina, N. Kolkova, L. N. Ryabtseva
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引用次数: 1

Abstract

The study goal is to specify the nomenclature of services types as presented at the library official websites. The authors characterize the library services as the subject of multi-aspect analysis and evaluation. They emphasize that the concept “library services” and “services by libraries” are not identical. The service economy affects diversification of services provided by the libraries. The authors complement the publications theoretical analysis with the findings of the largescale empirical study of services represented at the official websites of 77 central libraries of the RF constituent units (republican, regional territorial universal scientific libraries). The scale of diversification is demonstrated. The authors argue that the libraries have to undertake some unusual activities and to provide services foreign to their nature and social mission. The findings of the study demonstrate that services production in the libraries corresponds to 30 different types of professional activities. Many services provided by the libraries call for other than library, information, or bibliographic competences. Therefore, services quality assessment is needed; certification and licensing of the libraries providing them may be needed. The authors conclude that diversification as manifested in services inappropriate to the libraries is forced by the transfer to the market economy, development of service economy, and the focus on service-oriented government. 
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在服务型经济的情况下,RF组成地区中央图书馆服务的多样化
研究的目的是指定图书馆官方网站上呈现的服务类型的命名法。作者将图书馆服务定性为多方位分析和评价的主题。他们强调“图书馆服务”和“图书馆服务”的概念并不相同。服务经济影响着图书馆服务的多样化。作者补充了出版物的理论分析,并对RF组成单位(共和国,区域,领土通用科学图书馆)的77个中央图书馆的官方网站所代表的服务进行了大规模实证研究。证明了多元化的规模。作者认为,图书馆必须开展一些不同寻常的活动,提供与其性质和社会使命不同的服务。研究结果表明,图书馆的服务生产对应于30种不同类型的专业活动。图书馆提供的许多服务需要的不仅仅是图书馆、信息或书目方面的能力。因此,需要对服务质量进行评估;可能需要提供它们的库的认证和许可。本文认为,市场经济体制的转变、服务经济的发展和服务型政府的建设是图书馆服务多样化的必然要求。
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