Performance Measurement of Academic Information Systems using Performance Prism and ISO/IEC 25010

Abstract

Many benefits are obtained by investing in Information Technology (IT) and Information Systems (IS), but on the other hand, the use of IS needs to be evaluated and measured its performance to find out how much the benefits can be provided by IS. Many research discussed the measurement of IS performance. However, in measuring IS performance, a model was required to measure the quality of the system and involve all stakeholders. The objective of this research was to measure system performance information in terms of system quality using the ISO/IEC 25010 model and involve stakeholders using the Performance Prism (PP) model. This research used an action research approach where researchers developed performance measurement models and solved existing problems. This research produced 41 performance indicators, which were used to measure academic information system. The results in general academic information systems have a performance value of 5,522.