THE IMPACT OF COVID-19 ON THE IT SECTOR: WAS THE ADJUSTMENT AS EASY AS IT SEEMED? THE CASE OF CROATIA

IF 10.5 1区 经济学 Q1 ECONOMICS American Economic Review Pub Date : 2022-01-01 DOI:10.51558/2303-680x.2022.20.1.49
Julia Stanic Ružica Perié
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Abstract

The crisis caused by the Covid-19 pandemic affected almost all organizations, regardless of the industry in which they operate. The new working conditions created to protect the health of all employees required a new mindset and a ‘switch’ to more digitalized operations. Many organizations had to adapt or even completely change their business model in order to survive and save jobs. Since digitalized operations were already in place in the IT industry, it seemed that organizations within it had an easier adjustment process to the new pandemic conditions. But have IT companies survived the pandemic as unscathed as it seemed? The purpose of this paper is to examine how Croatian IT companies mitigated the effects of Covid-19 and how they managed their employees during this crisis. This paper examines the impact of the pandemic on employees in the IT sector and analyzes how leaders managed to ensure the psychological safety of their employees under these uncertain conditions. In addition, this paper answers whether and to what extent IT companies had to adapt their business models and what other challenges (cybersecurity, new platforms, etc.) they had to respond to. Using questionnaires and semi-structured interviews, managers and employees of ten IT companies operating in Croatia were surveyed. It was found that most IT companies experienced a short-term decline in revenue during the pandemic. The results of the research showed that companies in the IT sector also organized remote work, but unlike other sectors, employees in the IT sector were more likely to permanently switch to remote work, as they were more satisfied, motivated and productive when working remotely. Moreover, adapting to the new working conditions led IT companies to accelerate digitalization and reduce operating costs without reducing the quality of services. This research can serve as an example of good practice for all organizations looking to digitalize their business and respond to potential new, unexpected crises.
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新冠肺炎疫情对it行业的影响:调整是否像看起来那么容易?克罗地亚的案例
Covid-19大流行造成的危机几乎影响了所有组织,无论其经营的行业如何。为保护所有员工的健康而创造的新工作条件需要一种新的思维方式,并“转向”更加数字化的运营。为了生存和保住工作,许多组织不得不适应甚至完全改变他们的商业模式。由于it行业已经实现了数字化运营,因此it行业内的组织似乎更容易适应新的疫情情况。但IT公司是否像看起来那样毫发无损地挺过了这场大流行?本文的目的是研究克罗地亚公司如何减轻Covid-19的影响,以及他们如何在这场危机中管理员工。本文考察了疫情对IT部门员工的影响,并分析了领导者如何在这些不确定的条件下确保员工的心理安全。此外,本文还回答了IT公司是否以及在多大程度上必须调整其商业模式,以及他们必须应对哪些其他挑战(网络安全,新平台等)。通过问卷调查和半结构化访谈,对在克罗地亚运营的10家IT公司的经理和员工进行了调查。调查发现,在疫情期间,大多数It公司的收入都出现了短期下降。研究结果显示,IT行业的公司也组织了远程工作,但与其他行业不同的是,IT行业的员工更有可能永久地转向远程工作,因为他们在远程工作时更满意、更有动力、更有效率。此外,适应新的工作条件导致IT公司加速数字化,在不降低服务质量的情况下降低运营成本。这项研究可以作为一个良好实践的例子,为所有组织寻求数字化他们的业务和应对潜在的新的,意想不到的危机。
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来源期刊
CiteScore
18.60
自引率
2.80%
发文量
122
期刊介绍: The American Economic Review (AER) stands as a prestigious general-interest economics journal. Founded in 1911, it holds the distinction of being one of the nation's oldest and most esteemed scholarly journals in economics. With a commitment to academic excellence, the AER releases 12 issues annually, featuring articles that span a wide spectrum of economic topics.
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