Comparison of Patients Satisfaction Levels Toward Nursing Care in Public and Private Hospitals, Jimma, Ethiopia

IF 0.8 Q4 NURSING Nursing-Research and Reviews Pub Date : 2022-09-01 DOI:10.2147/nrr.s380630
K. Dinsa, Beshea Gelana Deressa, Waju Beyene Salgedo
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Abstract

Background: The difference in nursing care quality by institution has implications for both the organization and its clients. Though disparities in patient satisfaction, which is an interpersonal patient outcome with nursing care, have been reported between public and private hospitals, there has been little research on the study area. Objective: To compare the level of patients’ satisfaction towards nursing care services among adult inpatients at Jimma Medical Center, and Oda Hulle hospital Jimma, southwest Ethiopia 2021. Methods: A comparative cross-sectional study design was used among 431 patients of Jimma medical center and Oda Hulle hospital from May 3 to July 3, 2021, using a systematic random sampling technique. The Newcastle scale of satisfaction was used to collect data, which was then entered into Epidata 4.6 and exported to SPSS version 26 for analysis. We used descriptive and logistic regression analysis. Results: Patient satisfaction at public and private hospitals was reported 54.2% (95% CI: 52.9–59.3) and 57.1% (95% CI: 55.2–61.7), respectively. In public hospital, the patient satisfaction was affected by being in the age group of 41–50 years (P = 0.006, AOR = 3), duration of stay in the ward (P = 0.002, AOR = 0.42,), cleanliness of the ward (P = 0.018, AOR = 1.8,), and admission history (P = 0.049, AOR = 0.60,). In private hospital (Oda Hulle), the patient satisfaction was affected by history of admission (P = 0.035, OR = 0.456), ward space (p = 0.007, AOR = 2.8), the perceived capacity of nurses (P = 0.002, AOR = 5.8) to pharmacy services (P = 0.032, AOR = 2.3,). Conclusion: Relatively the patient satisfaction towards nursing care in public hospital was lower compared to the private hospital, though no statistical difference (p = 0.225) observed. Illness history, cleanliness of the ward, Nurses make adequate visits and get their support when needed, Adequacy of ward space, the perceived capacity of nurses, and Access to pharmacy services were positively associated with patient satisfaction. and commentaries on all aspects of nursing and patient care. These include patient education and counseling, ethics, management and organizational issues, diagnostics and prescribing, health outcomes, economics and resource management, improving patient safety in all settings. The manuscript management system is completely online and includes a very quick and fair peer-review system. Visit http://www.dovepress.com/ testimonials.php to read real quotes from
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埃塞俄比亚吉马公立医院与私立医院患者护理满意度比较
背景:不同机构护理质量的差异对组织和客户都有影响。虽然公立医院和私立医院之间的患者满意度存在差异,但对该研究领域的研究很少。患者满意度是患者与护理的人际关系结果。目的:比较2021年埃塞俄比亚西南部吉马市吉马医疗中心和Oda Hulle医院成年住院患者对护理服务的满意度。方法:采用比较横断面研究设计,采用系统随机抽样方法,对2021年5月3日至7月3日在吉马医学中心和小田胡勒医院就诊的431例患者进行研究。使用纽卡斯尔满意度量表收集数据,然后输入Epidata 4.6,导出到SPSS 26版本进行分析。我们使用描述性和逻辑回归分析。结果:公立医院和私立医院的患者满意度分别为54.2% (95% CI: 52.9-59.3)和57.1% (95% CI: 55.2-61.7)。公立医院患者满意度受年龄在41 ~ 50岁(P = 0.006, AOR = 3)、住院时间(P = 0.002, AOR = 0.42,)、病房清洁度(P = 0.018, AOR = 1.8,)、住院史(P = 0.049, AOR = 0.60,)等因素影响。私立医院(Oda Hulle)患者满意度受住院史(P = 0.035, OR = 0.456)、病房面积(P = 0.007, AOR = 2.8)、护士感知药房服务能力(P = 0.002, AOR = 5.8) (P = 0.032, AOR = 2.3)的影响。结论:相对而言,公立医院患者对护理服务的满意度低于私立医院,但差异无统计学意义(p = 0.225)。病史、病房清洁度、护士是否有足够的探视并在需要时得到他们的支持、病房空间是否充足、护士的感知能力和药房服务的可及性与患者满意度呈正相关。并对护理和病人护理的各个方面进行评论。这些问题包括患者教育和咨询、道德、管理和组织问题、诊断和处方、健康结果、经济和资源管理,以及在所有环境中改善患者安全。手稿管理系统是完全在线的,包括一个非常快速和公平的同行评审系统。访问http://www.dovepress.com/ .php阅读真实的引文
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发文量
19
审稿时长
16 weeks
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