E-Governance Service System Readiness Assessment Framework from CSCW’s Perspective

Abstract

Growing E-Participation services compel democratic governments to re-examine their E-Governance service system readiness assessment models with respect to their usability, effectiveness and participatory governance. In practice, the open government data, E-Participation initiatives, and their integration levels, are essential ingredients of E-Governance service systems. The debate about what constitutes E-Governance success, their quantifiable and qualitative variables, their divergent socio-technical dependencies, etc. is still on-going. E-Governance has emerged as a large-scale socio-technical and human centered problem space. We, therefore, assert that HCI (Human Computer Interaction) based system modeling and its supporting socio-technical tools and technologies can effectively be used to design and develop E-participatory governance systems. The research gap analysis highlights a stark paradox by showing a weak correlation between UN (United Nation) provided E-Participation Index and a perceived governance index. As a result, the authors in this paper propose an exclusive human centered and socio-technical design of E-GovSSRA (E-Governance Service System Readiness Assessment) framework by redefining E-Participation model in HCIs CSCW (Computer Supported Cooperative Work) perspective that aimed to present relatively strong correlation with a perceived governance index.