How a focus on nonverbal communication can help with difficult conversations

Abstract

Difficult conversations can happen in all aspects of daily life and can certainly take place during the working life of a farm animal veterinary surgeon. Conversations involve both verbal and nonverbal content. This article will examine why conversations can be difficult and provide examples within a veterinary context. It will explore the role that emotions play and the associated nonverbal behaviours exhibited. Finally, it will consider some ways to help manage emotions and highlight how nonverbal communication can be used to better engage with others, thus increasing the chance of positive outcomes for difficult conversations.