Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs

Q1 Business, Management and Accounting Journal of Small Business and Entrepreneurship Pub Date : 2020-09-15 DOI:10.1080/08276331.2020.1818540

Shrikanth S. Narayanan, D. Nadarajah, M. Sambasivan, J. Ho

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引用次数: 8

Abstract

Abstract The purpose of this research was to identify and validate the antecedents and outcomes of the Knowledge Management Process (KMP) in the context of Malaysian SMEs. The antecedents (knowledge management (KM) enablers) in this study were internal collaboration, trust, small and medium enterprise (SME) network, transformational leadership, and information technology (IT) support. The outcomes were innovation speed and organizational performance. Data was collected from 242 SMEs through online surveys and personal visits and analyzed using partial least squares structural equation modeling (PLS-SEM).The salient findings were: (1) among the KM enablers, internal collaboration and IT support significantly influence the KMP; and (2) innovation speed mediates the relationship between the KMP and organizational performance. This study contributes to the literature by: (1) providing a comprehensive framework that links KM enablers, KMP, and performance for SMEs; and (2) establishing innovation speed as a mediator between the KMP and performance.

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马来西亚中小企业知识管理过程(KMP)的前因与结果

摘要本研究的目的是确定和验证马来西亚中小企业背景下知识管理过程(KMP)的前因和结果。本研究的前因(知识管理的推动因素)为内部合作、信任、中小企业网络、变革型领导和信息技术支持。结果为创新速度和组织绩效。通过在线调查和亲自访问收集242家中小企业的数据，并使用偏最小二乘结构方程模型(PLS-SEM)进行分析。研究发现:(1)在知识管理促进因素中，内部协作和信息技术支持对知识管理有显著影响;(2)创新速度在知识绩效与组织绩效之间起中介作用。本研究对文献的贡献如下:(1)提供了一个综合框架，将知识管理推动因素、知识管理与中小企业绩效联系起来;(2)在创新速度与绩效之间建立中介关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Small Business and Entrepreneurship Business, Management and Accounting-Business and International Management

CiteScore

11.90

自引率

0.00%

发文量

期刊介绍： Studies published in the JSBE can be from and based on Canada or other countries of the world. They can cover topics related to matters such as: A. Start-up and resource gathering for an SME -Starting, buying and selling an SME -Financing, funding, banking, venture capital, audit and accounting in SMEs -Entrepreneur characteristics, leadership and work-life balance -Identification of business opportunities, business incubators and mentorship -Support services to entrepreneurship and SMEs B. Functional management and growth of an SME -Sales and marketing in SMEs -Human resource management in SMEs -Operation management in SMEs -Innovation, knowledge management, learning and fast growth in SMEs -New technologies, Internet, and communication in SMEs -Regulation and taxes for SMEs -Growth of SMEs C. Strategic management and change in an SME -Strategic Management in SMEs -International entrepreneurship and SME internationalization -Networks, alliances and relationships with government and large enterprises -Managing change in an uncertain and changing environment -Factors of success and failure in SME and entrepreneurial firms D. New trends in entrepreneurship and SME management -Social entrepreneurship -Gender and female entrepreneurship -Indigenous entrepreneurship -Ethnic/diaspora/immigrant entrepreneurship -Youth and student entrepreneurship -Entrepreneurship in emerging/transition markets -Franchises, sport, health, consulting and other emerging types of SMEs -Corporate entrepreneurship E. Special topics in entrepreneurship and SME management -Family-based business -Social responsibility, environmental protection, governance, and ethics in SMEs -SMEs and regional, urban, rural, and national development -Entrepreneurship education -Epistemology, general theory development, and methods of research in entrepreneurship and SMEs -Entrepreneurship and sustainable development