The adoption of online technology by volunteer-based organizations: the case of a state Guardian ad Litem program

Jisue Lee, C. Hinnant, Lorri M. Mon
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Abstract

Guardian ad Litem (GAL) programs represent one example of new hybrid models of governmental organizations in which citizen volunteers participate with staff in delivering services. Information and communication technologies (ICT) also increasingly play a role in distributing e-government information to citizens. This study used a web-based survey to examine adoption of and intent to use ICT among citizen volunteers, staff and other stakeholders within Florida's GAL program. Constructs based on Davis' Technology Acceptance Model (TAM) [10] were tested in analyzing survey results, and found to provide a solid foundation for evaluating stakeholder use of online technologies.
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以志愿者为基础的组织对在线技术的采用:以一个州的监护和诉讼程序为例
“监护与诉讼”(GAL)项目是公民志愿者与工作人员共同参与提供服务的政府组织新型混合模式的一个例子。信息和通信技术(ICT)在向公民传播电子政务信息方面也发挥着越来越重要的作用。本研究采用基于网络的调查来调查佛罗里达州GAL项目中公民志愿者、工作人员和其他利益相关者使用信息通信技术的情况和意图。基于Davis的技术接受模型(Technology Acceptance Model, TAM)[10]的构造在分析调查结果时得到了检验,发现它为评估利益相关者对在线技术的使用提供了坚实的基础。
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