The political-legal framework of the Republic of Moldova regarding the digitalization of public services

Abstract

Moldova’s commitment to digital transformation has become increasingly clear and has accelerated both at the policy and implementation levels. In the context of the war in Ukraine, supporting and strengthening elements of the country’s digital system, such as cyber security of critical infrastructure, media literacy of citizens, and enabling environment for IT business become an imperative of the hour. Digital literacy is a clear priority of the policy of the Republic of Moldova. In order to secure services, but also in order to harmonize with the requirements and standards of the European Union (EU), the Government has introduced measures to implement some policies and strategies regarding the digitization of services. This was due to the presence of a fragmented cyber security system, a small number of cyber security cadres, but also due to weak government technical capacity. This article highlights the main actions undertaken by the country’s leadership in order to digitize public services. Also, this article highlights the gaps faced by the Republic of Moldova in the context of the digitalization of public services.