Destination Satisfaction as a Mediator between Antecedents and Revisit Plans of Tourists

Sohnia Salman, Mehvish Umer, Mehreen Furqan
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Abstract

Tourism industry plays an eminent role in the development of a country and is correlated with the economic growth of the economy. This research modelled the factors influencing tourists’ behavioural intentions tourism in Pakistan. Factors affecting the intentions of the tourists to visit a particular destination have been identified in this research. Primary data has been collected through questionnaires from respondents of various nationalities. Smart PLS has been used to apply SEM “Structural Equation Modelling approach” for hypothesis testing. The findings supported that destination satisfaction and destination attachment play an imperative role in the intentions of tourists to visit a location. More attached the visitors were with the destination, better the image they had of the destination, the satisfied they were with the destination and would therefore plan to visit it more often. The derivations from the analysis can play a pivot role in developing the policies and appropriate measures to enhance tourism industry in different countries. Attachment of the tourists and their image of the destination assumed a prominent role in their anticipation to visit Pakistan.
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目的地满意度:前因因素对游客再游计划的中介作用
旅游业在一个国家的发展中起着举足轻重的作用,与一个国家的经济增长息息相关。本研究建立了影响巴基斯坦游客行为意向的因素模型。本研究确定了影响游客访问特定目的地意向的因素。主要数据是通过对不同国籍的受访者进行问卷调查来收集的。智能PLS已被用于应用SEM“结构方程建模方法”的假设检验。研究结果表明,目的地满意度和目的地依恋对游客的旅游意向起着至关重要的作用。游客对目的地的依恋程度越高,他们对目的地的印象越好,他们对目的地的满意度越高,因此会计划更频繁地访问目的地。分析得出的结论对各国制定旅游业发展的政策和措施具有重要的参考价值。游客的依恋和他们对目的地的形象在他们对访问巴基斯坦的期待中起着突出的作用。
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