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Technology Services Perception and Behavioral biases of Promotion in Consumer paradox towards Generation Z: Evidence from Emerging Market 面向Z世代消费者悖论中的技术服务感知与促销行为偏差:来自新兴市场的证据
Q4 MANAGEMENT Pub Date : 2023-09-15 DOI: 10.51659/josi.22.170
Tariq Jalees, Syed Hasnain Alam, Sohaib uz Zaman, Syeda Nazneen Waseem, Shafiq ur-Rehman
This study examines the impact of perceived deception on "satisfaction, loyalty, and trust." and mediating effect of trust and satisfaction on customer loyalty. The multi-mediating impact of "perceived deception and customer satisfaction" on corporate image and customer loyalty was measured. The study has focused on Z-Generation of the emerging market. The valid sample size for the study was 385. We have used earlier established scales and measures for this research. We found that perceived deception stimulates negative loyalty, customer trust, and customer satisfaction. Customer trust mediates perceived deception and loyalty. Customer satisfaction mediates perceived deception and loyalty. Corporate image moderates the relationship between perceived deception and trust. Perceived deception and customer trust have a multi-mediating effect on corporate image and customer loyalty. The study was limited to the emerging market. Deceptive adverting is unethical and harms consumers, including "financial loss psychological and social distrust." Regulations related to deceptive adverting, especially in developing countries, are not well structured and defined. Moreover, due to low literacy rates, consumers in developing countries are more susceptible to misleading advertising. Thus, many advertisers in developing states take advantage of these aspects and for attracting customers. This study has developed a new model with five direct relationships, one moderating relationship, two mediating relationships, and one multi-mediating relationship.
本研究探讨欺骗知觉对“满意、忠诚和信任”的影响,以及信任和满意度对顾客忠诚的中介作用。研究了“知觉欺骗与顾客满意”对企业形象和顾客忠诚的多重中介影响。这项研究的重点是新兴市场的z世代。该研究的有效样本量为385。我们在这项研究中使用了早期建立的量表和测量方法。我们发现察觉到的欺骗刺激了负忠诚、顾客信任和顾客满意度。顾客信任在感知欺骗和忠诚之间起中介作用。顾客满意调节感知欺骗和忠诚。企业形象调节感知欺骗与信任之间的关系。感知欺骗和顾客信任对企业形象和顾客忠诚具有多重中介作用。这项研究仅限于新兴市场。欺骗性广告是不道德的,伤害消费者,包括“经济损失、心理和社会不信任”。与欺骗性广告有关的条例,特别是在发展中国家,没有很好的结构和定义。此外,由于识字率低,发展中国家的消费者更容易受到误导性广告的影响。因此,发展中国家的许多广告商利用这些方面来吸引客户。本研究建立了一个包含5个直接关系、1个调节关系、2个中介关系和1个多重中介关系的模型。
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引用次数: 0
Do Employees’ Artificial Intelligence Attitudes Affect Individual Business Performance? 员工对人工智能的态度会影响个人业务绩效吗?
Q4 MANAGEMENT Pub Date : 2023-09-15 DOI: 10.51659/josi.22.176
Yunus Emre TAŞGİT, Yasemin BAYKAL, Utku Can AYDIN, Abdullah YAKUPOĞLU, Mehmet COŞKUNER
Employee performance, which is accepted as one of the most critical reasons for organizational success, changes day by day depending on different factors, although its scope and level of influence are different. In today's business world, the most important factor affecting employee performance is adaptation to changing technology. The purpose of this research is to examine the relationship between employees' artificial intelligence attitude and individual work performance. The research was designed as a relational survey model, one of the quantitative research methods. The data were collected by questionnaire technique. SPSS was used in the data analysis process. Findings were obtained through the data obtained from a total of 573 participants. According to the results of the research, the positive artificial intelligence attitude of the employees has a positive effect on task performance and contextual performance, and a negative effect on counterproductive work behaviour. On the other hand, negative artificial intelligence attitudes of employees negatively affect task performance and contextual performance, while positively supporting counterproductive work behaviour.
员工绩效被认为是组织成功的最关键原因之一,尽管其影响范围和程度不同,但由于不同的因素,员工绩效每天都在变化。在当今的商业世界中,影响员工绩效的最重要因素是适应不断变化的技术。本研究的目的是考察员工的人工智能态度与个人工作绩效之间的关系。本研究采用定量研究方法之一的关系调查模型进行设计。采用问卷调查法收集资料。在数据分析过程中使用SPSS软件。研究结果是通过从573名参与者那里获得的数据得出的。研究结果表明,员工积极的人工智能态度对任务绩效和情境绩效有积极影响,对反生产行为有消极影响。另一方面,员工对人工智能的消极态度会对任务绩效和情境绩效产生负面影响,同时积极支持适得其反的工作行为。
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引用次数: 0
Causes of Paints and Coatings Raw Materials Supply Chain Crisis and its Impact on Businesses 油漆和涂料原材料供应链危机的原因及其对企业的影响
Q4 MANAGEMENT Pub Date : 2023-09-15 DOI: 10.51659/josi.22.172
Marina Sikharulidze, David Luigi Fuschi
The paints, coatings, and surface technologies industry's global supply chains have grappled with severe shortages and significant disruptions. This research investigates the underlying causes behind this failure, which results from a complex interplay of interconnected events with a cascading impact. Logistical challenges, plant accidents, environmental regulations, Brexit, the COVID-19 pandemic, and a surge in demand, have led to undesirable outcomes and highlighted management challenges. Adopting a pragmatic approach, the study identified practical solutions managers and procurement teams could adopt. Utilizing an inductive methodology, the research focused on the root causes of the crisis, emphasizing that understanding the origin is essential for effective management. To validate the proposed strategies, a survey among industry practitioners was conducted. Relevant case studies of market leaders were examined focusing on the inbound logistics and procurement perspective, highlighting the critical role of strategic procurement and supply chain risk management for company competitiveness and survival in challenging circumstances. At the organizational level, the research identifies a gap in understanding the compatibility of lean principles in supply chain management with the realities of globalised supply chains.
油漆、涂料和表面技术行业的全球供应链面临严重短缺和严重中断。本研究调查了这种失败背后的潜在原因,这是由具有级联影响的相互关联事件的复杂相互作用造成的。物流挑战、工厂事故、环境法规、英国脱欧、COVID-19大流行以及需求激增,导致了不良后果,凸显了管理挑战。该研究采用务实的办法,确定了管理人员和采购队可以采用的实际解决办法。利用归纳方法,研究集中在危机的根本原因,强调了解根源是有效管理的必要条件。为了验证建议的策略,我们对行业从业者进行了调查。市场领导者的相关案例研究侧重于入境物流和采购的角度,强调战略采购和供应链风险管理对公司竞争力和生存在充满挑战的环境中的关键作用。在组织层面上,研究发现在理解供应链管理中精益原则与全球化供应链现实的兼容性方面存在差距。
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引用次数: 0
Influence of Organization Culture on Employee Learning: A Case Study of Transport Company in the UAE 组织文化对员工学习的影响——以阿联酋运输公司为例
IF 0.1 Q4 MANAGEMENT Pub Date : 2023-07-10 DOI: 10.51659/josi.22.163
Prof. Abhilasha Singh, Manal Shaheen, Ghoson Taleb
There is a need to fill the gap between adopting the change in organizational culture and employees' readiness to adopt the organizational cultural differences. The present research investigates the effect of organizational culture on the learning tendencies of the workforce. The study adopted a cross-sectional study design. Whereas a self-administered questionnaire was employed to collect data from 100 Sharjah transportation authority employees. The hierarchical model is based on four variables; organizational leadership, the management of employees, success criterion, as well as learning encouragement. Results indicated that organizational leadership and management of employees positively affect the employees’ readiness to change. Organizations with successful organizational cultures develop a high level of preparedness among employees. This domain remains a scarcely studied area for the transportation system, particularly in UAE, despite the vast literature on the subject.
需要填补采用组织文化变化与员工准备采用组织文化差异之间的差距。本研究调查了组织文化对员工学习倾向的影响。该研究采用了横断面研究设计。而沙迦交通管理局采用了一份自我管理的问卷调查,收集了100名员工的数据。层次模型基于四个变量;组织领导力、员工管理、成功标准以及学习激励。结果表明,组织领导和员工管理对员工的变革意愿有正向影响。具有成功组织文化的组织在员工中培养了高水平的准备能力。尽管有大量关于该领域的文献,但该领域仍然是交通系统的一个很少研究的领域,尤其是在阿联酋。
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引用次数: 0
An Empirical Investigation on Ownership Structure and Earnings management: Evidence from PSX and FTSE-350 Listed Firms 股权结构与盈余管理的实证研究:来自PSX和富时350指数上市公司的证据
IF 0.1 Q4 MANAGEMENT Pub Date : 2023-07-10 DOI: 10.51659/josi.22.165
Shoib Hassan, Muhammad Aksar, M. Zahoor, S. Hussain
The current research aims to highlight the impact of ownership structure on real earnings management by comparing the firms listed on Pakistan Stock Exchange and London Stock Exchange. The secondary data of 167 Pakistani and 233 UK listed firms is analysed from 2011-2019. The results obtained for both countries shows that ownership structure influences the real earnings management. The results also suggest that real earnings management practices are significantly different in big and small size firms. Further, the impact of ownership structure on real earnings management among the big and small sized firms is different. The results of the study are helpful to the policymakers in reducing the real earnings management. The limitations and future aspects are also elucidated comprehensively.
本研究旨在通过比较在巴基斯坦证券交易所和伦敦证券交易所上市的公司,强调股权结构对实际盈余管理的影响。分析了2011-2019年167家巴基斯坦上市公司和233家英国上市公司的二级数据。两个国家的研究结果都表明,股权结构对实际盈余管理有影响。研究结果还表明,大公司和小公司的实际盈余管理实践存在显著差异。此外,股权结构对大企业和小企业实际盈余管理的影响是不同的。研究结果有助于决策者减少实际盈余管理。还全面阐述了其局限性和未来方面。
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引用次数: 0
Contemporary Business and Ethics 当代商业与伦理
IF 0.1 Q4 MANAGEMENT Pub Date : 2023-07-10 DOI: 10.51659/josi.22.168
Mukesh Ranga
Mankind is progressing since inception. Science has improved our understanding of physical understanding surrounding us and technology has improved the reach of conveniences through effective ways. Ethics are associated with moral of human beings to guide them towards the social acceptance. Ethics develop happiness among human beings. Ethics directs individuals towards the right directions and save to move in wrong direction. Present cutthroat competition in market induces the marketer to adopt unethical ways to survive in the market but that is hara-kiri for the business. For effective business organizations try to attract the customers towards their business and well as they wish to retain in market for longer time. For sustainable growth in the market and gain the trust of the customers, it is necessary to follow ethics in business organizations. Present paper discusses the ethics and business ethics along with its role in the competitive business world. Paper also discusses the principles of business ethics.
人类从一开始就在进步。科学提高了我们对周围物理理解的理解,技术通过有效的方式提高了便利的范围。伦理与人的道德相联系,引导人走向社会接受。伦理发展人类的幸福。道德引导个人朝着正确的方向前进,而储蓄则朝着错误的方向前进。目前市场上的激烈竞争促使营销人员采取不道德的方式在市场上生存,但这对企业来说是千载难逢的。对于有效的商业组织来说,他们试图吸引客户进入他们的业务,并希望在市场上保留更长的时间。为了市场的可持续发展和赢得客户的信任,有必要遵守商业组织的道德规范。本文讨论了伦理和商业伦理及其在竞争性商业世界中的作用。论文还讨论了商业伦理的原则。
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引用次数: 0
Does Competition Intensity of SMEs Moderate the Environmental Turbulence-Organizational Agility Relationship? 中小企业竞争强度调节环境动荡与组织敏捷性的关系?
IF 0.1 Q4 MANAGEMENT Pub Date : 2023-02-25 DOI: 10.51659/josi.22.171
Mehmet Emirhan Kula
Small and medium sized enterprises (SMEs) among the essential economic cornerstones of our age, where many factors are constantly changing. Social paradigm shifts are both diverse and complex. In fact, the increasing number of SMEs as a result of this complexity also constitutes the reason for this complex structure. So much so that while entrepreneurs are the agents of social change, the driving force of economic change is SMEs. There are always opportunities and threats for businesses arise directly from the business and competitive environment hence analysing data from 1256 SME’s the study shows that competition intensity moderates the environmental turbulence-organizational agility relationship.
中小企业是我们这个时代的重要经济基石之一,许多因素都在不断变化。社会范式的转变既多样又复杂。事实上,由于这种复杂性而导致的中小企业数量的增加也构成了这种复杂结构的原因。因此,虽然企业家是社会变革的推动者,但推动经济变革的是中小企业。企业的机遇和威胁总是直接来自于商业和竞争环境,因此对1256家中小企业的数据分析表明,竞争强度调节了环境动荡与组织敏捷性的关系。
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引用次数: 0
Psychological and Social Factors Determining Investment Decisions in Cryptocurrency: Exploring the Mediating Role of Cognitive Biases 决定加密货币投资决策的心理和社会因素:探索认知偏见的中介作用
IF 0.1 Q4 MANAGEMENT Pub Date : 2023-02-25 DOI: 10.51659/josi.22.159
Rajnesh Shahani, Sayed Fayaz Ahmed
This empirical research investigates whether investment decisions of cryptocurrency investors in Pakistan are influenced by a set of cognitive biases, as propagated by the theories in behavioural finance. To fill a dearth in the existing literature, this study evaluates the psychological and social sources of the cognitive biases that in turn affect investment decisions in cryptocurrency, therefore, this research essentially examines the mediating role of cognitive biases (Herding, Overconfidence, Representativeness, and Self-serving biases) between the linkages of socio-psychological factors (Money Anxiety, Social Interactions, Stress and Internal Locus of Control) and investment decisions in cryptocurrencies. Sample size of 313 respondents has been used, employing snowball sampling method, to analyze the data using Partial Least Square Structural Equation Modeling. The results reveal that herding bias, overconfidence bias and representativeness bias partially mediate the relationship between money anxiety, social interactions, stress and investment decisions in cryptocurrencies whereas self-serving bias fails to exert any mediation effect between internal locus of control and investment decisions. The results reveal that money anxiety causes herding bias which, in turn, affects the investment decisions in cryptocurrency positively; Stress leads to representativeness bias which, in turn, undermines investment decisions in cryptocurrency and social interactions generate overconfidence bias which, in turn, affects the investment decisions negatively.
这项实证研究调查了巴基斯坦加密货币投资者的投资决策是否受到行为金融学理论所传播的一系列认知偏见的影响。为了填补现有文献的不足,本研究评估了认知偏见的心理和社会来源,这些偏见反过来影响了加密货币的投资决策,因此,本研究基本上检查了认知偏见(羊群、过度自信、代表性和自我服务偏见)在社会心理因素(金钱焦虑、社会互动、压力和内部控制点)和加密货币的投资决策。以313名调查对象为样本,采用滚雪球抽样法,运用偏最小二乘结构方程模型对数据进行分析。结果表明,羊群偏见、过度自信偏见和代表性偏见部分中介了货币焦虑、社会交往、压力与加密货币投资决策之间的关系,而自私自利偏见在内部控制位点与投资决策之间没有中介作用。结果表明,货币焦虑导致羊群偏见,进而积极影响加密货币的投资决策;压力会导致代表性偏差,进而破坏加密货币的投资决策,而社交互动会产生过度自信偏差,进而对投资决策产生负面影响。
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引用次数: 0
Dynamic contextual factors, individual agency and adoption of e-commerce in SMEs 动态语境因素、个体代理与中小企业电子商务的采用
IF 0.1 Q4 MANAGEMENT Pub Date : 2023-02-25 DOI: 10.51659/josi.21.154
Muhammad Arsalan Nazir, Raza Saleem Khan
This article provides an explanation of how dynamic contextual factors and individual agency influence the adoption of electronic commerce (e-commerce) in small and medium-sized enterprises (SMEs) in Pakistan. Eight multiple qualitative case studies were undertaken, involving 24 face-to-face semi-structured interviews and were thematically analysed using NVivo. This study found that the Technology-Organization-Environment (TOE) factors and additional extended micro-level (individual agency) factors strongly influenced the adoption of e-commerce practices by the managers of Pakistani SMEs. Managers need to address factors such as digital readiness, recruiting of skilled ICT expertise, reluctance of customers to switch their preference from traditional business selling methods to e-commerce, obtaining government and local institutional support, and recognizing the characteristics and individual agency of their owner-managers. On top of these factors, there is a strong need to improve the Information and communication technology (ICT) infrastructure in order for manager to prepare for and to embrace the e-commerce practices in their respective companies. This article extends Tornatzky and Fleischer’s TOE framework by adding the micro-level context of individual agency. Additionally, this article proposes practical implications for policymakers, governments, and local business support agencies.
本文解释了动态背景因素和个人机构如何影响巴基斯坦中小企业(SMEs)采用电子商务(电子商务)。进行了8个多重定性案例研究,涉及24个面对面的半结构化访谈,并使用NVivo进行了主题分析。本研究发现,技术-组织-环境(TOE)因素和附加的扩展微观层面(个体代理)因素对巴基斯坦中小企业管理者采用电子商务实践具有强烈影响。管理人员需要解决以下因素:数字化准备、招聘熟练的ICT专家、客户不愿将他们的偏好从传统的商业销售方式转向电子商务、获得政府和地方机构的支持,以及认识到其所有者-管理者的特点和个人代理。在这些因素之上,有一个强烈的需要,以改善信息和通信技术(ICT)的基础设施,以便管理者准备和拥抱电子商务实践在各自的公司。本文通过添加个体代理的微观层次上下文扩展了Tornatzky和Fleischer的TOE框架。此外,本文还为政策制定者、政府和地方商业支持机构提出了实际意义。
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引用次数: 0
Enabling Faculty Through Engagement: Insights to Human Resource Policy Directions 通过参与使教师发挥作用:对人力资源政策方向的见解
IF 0.1 Q4 MANAGEMENT Pub Date : 2023-02-25 DOI: 10.51659/josi.22.160
Ian B. Arcega
The goal of fostering engagement is to make institutions more competitive. This is done through education, motivation of leaders, and commitment in social interactions. This is a descriptive research, which ascertained the level of engagement and work status of the faculty of Capiz State University that leads to changes in organizational performance. The researcher made a questionnaire as the tool in data collection, which underwent reliability testing and validation from the Human Resource Practitioners of various public agencies. The 131 regular faculty members who have worked at Capiz State University-Main Campus for one year or longer make up the respondents. The findings show that the faculty have high levels of autonomy, competence, and relatedness; they are dedicated to the work and value positive working affairs with one another; and they have positive work relationships with the institution. The faculty believed that family culture is present; they tend to engage if they felt given importance. Thus, if the faculty's needs are supported and prioritized by the institution in providing quality work-related needs, they will facilitate faculty engagement towards achieving the institution's vision and goals.
促进参与的目标是使机构更具竞争力。这是通过教育、领导的激励和社会交往中的承诺来实现的。这是一项描述性研究,确定了卡皮兹州立大学教师的敬业度和工作状态导致组织绩效变化的水平。研究者以问卷调查作为数据收集的工具,并在各公共机构人力资源从业人员中进行了信度检验和验证。131名在卡皮兹州立大学主校区工作一年或一年以上的正式教职员工构成了调查对象。研究结果表明:教师具有较高的自主性、胜任力和关联性;他们致力于工作,重视彼此之间积极的工作事务;他们与学校有着积极的工作关系。教师们认为家庭文化是存在的;如果他们觉得自己受到重视,他们往往会参与进来。因此,如果教师的需求在提供高质量的工作相关需求方面得到机构的支持和优先考虑,他们将促进教师参与实现机构的愿景和目标。
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引用次数: 0
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Journal of Organisational Studies and Innovation
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