Factors Affecting Preferences of Web Conferencing Sites: A System Usability Study

Abstract

A decent education is one of an individual's most significant and fundamental accomplishments. Learning has been esteemed for a long time and is generally conveyed in an up close, personal setting wherein students are in a homeroom. At the same time, the educator instructs and facilitates students in their assessment tasks. Notwithstanding, with the developing innovation and the new flood of the pandemic, classes are told to be conveyed through different modalities such as the synchronous and asynchronous approach in the Web or virtual stages. On that note, this study was conducted first to analyze the preference of users with regards to the aspects of ease of use, well-integrated functions, and non-complex design of each Web conferencing website or application. As such, using the System Usability Scale (SUS), Chi-Square Test, ANOVA, and Pearson Correlations, this study will further analyze the root cause and dynamics of factors that could affect the preferences for using such Web Conferencing Sites. The statistical analysis revealed that the only factor that has a significant relationship to a preference for a website is the platform used; age, gender, device used, and field of study/work all have no significant relationship with either their preference or the given SUS scores.