Barriers and opportunities to innovation for legal service firms: a thematic analysis-based contextualization

IF 6.1 3区管理学 Q1 ENGINEERING, INDUSTRIAL Production Planning & Control Pub Date : 2021-06-14 DOI:10.1080/09537287.2021.1946329

Kalliopi Michalakopoulou, D. Bamford, Iain Reid, A. Nikitas

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引用次数: 4

Abstract

Abstract The paper discusses innovation within the traditionally conservative legal sector as a diverse service improvement mechanism that models positive firm change. A resource-based view and practice-based view blend provided a systematic theoretical benchmark for the study. Fifty-three semi-structured interviews were conducted with law professionals from seven countries capturing their day-to-day work experiences and identifying the barriers that hinder and the opportunities that support innovation adoption in legal firms today. A data-intensive thematic analysis uncovers six core themes: human factor and culture, client and market, technology, organizational transitions, legal processes, and education. The paper contributes to the state of art by (i) contextualizing each of these themes and their diverse underpinning dimensions; (ii) developing an evidence-based conceptual framework that critically assesses legal innovation uptake barriers and opportunities; and (iii) advancing the theoretical and empirical understanding of law service operations demonstrating the rationale for legal firms to invest in technology, multidisciplinary education, and training, and to adopt leaner, hybrid and more client-driven management approaches.

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法律服务公司创新的障碍与机遇:基于主题分析的语境化

摘要本文讨论了传统保守的法律部门内部的创新作为一种多样化的服务改进机制，以模拟积极的公司变革。资源本位观和实践本位观的融合为研究提供了系统的理论基准。我们对来自七个国家的法律专业人士进行了53次半结构化访谈，记录了他们的日常工作经验，并确定了当今律师事务所阻碍创新的障碍和支持创新的机会。数据密集的专题分析揭示了六个核心主题:人的因素和文化，客户和市场，技术，组织转型，法律程序和教育。本文通过(i)将这些主题及其不同的基础维度置于背景中;(ii)制定一个以证据为基础的概念框架，批判性地评估法律创新采用的障碍和机会;(iii)推进对法律服务运作的理论和实证理解，展示律师事务所投资技术、多学科教育和培训的基本原理，并采用更精简、混合和更以客户为导向的管理方法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Production Planning & Control 管理科学-工程：工业

CiteScore

19.30

自引率

9.60%

发文量

审稿时长

6-12 weeks

期刊介绍： Production Planning & Control is an international journal that focuses on research papers concerning operations management across industries. It emphasizes research originating from industrial needs that can provide guidance to managers and future researchers. Papers accepted by "Production Planning & Control" should address emerging industrial needs, clearly outlining the nature of the industrial problem. Any suitable research methods may be employed, and each paper should justify the method used. Case studies illustrating international significance are encouraged. Authors are encouraged to relate their work to existing knowledge in the field, particularly regarding its implications for management practice and future research agendas.