Organizational effects and labor behavior of domestic violence

IF 1.3 4区 管理学 Q3 BUSINESS Academia-Revista Latinoamericana De Administracion Pub Date : 2016-12-01 DOI:10.1108/ARLA-10-2015-0276
Segundo Castro-Gonzáles, Orquídea Arias Díaz, Anamari Irizarry Quintero
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引用次数: 2

Abstract

Purpose Using a proposed model, the purpose of this paper is to categorize small and medium enterprises’ (SMEs) owners/managers’ perceptions of customer service, and of the manifestations and observable behaviors in relation to the most frequent repercussions of domestic violence in the workplace. Design/methodology/approach A sample of 73 SME owners/managers was selected; a survey with 44 variables was used for data collection; and factorial and canonical analysis techniques were used to analyze the data. Findings The following were found: among the most frequent manifestations of domestic violence in SME customer services, there are four categories that explain 69.46 percent of the model of variance: threats and continuous absences, frequent mistakes and bad relationships, physical damage/lack of concentration and negative manifestation with low self-esteem; among observable behavior at the workplace, there are four categories that explain 65.35 percent of the model of variance: lack of concentration/tearfulness, fear/insecurity, limited attention to customers and continuous threats; finally there is a 96.70 percent probability of the SMEs’ productivity being affected (loss of customers and low production), through three manifestations of domestic violence detected in the employees: tiredness, sleepiness and tearfulness. Research limitations/implications This research is circumscribed to only one geographical zone in Puerto Rico. Practical implications Even only three manifestations of domestic violence in workers will significantly decrease productivity. When SME managers detect these, they can take action to mitigate the problem for the benefit of the workers. Originality/value This study is a pioneer proposal in its analytical quantitative approach on domestic violence in Puerto Rico and its repercussions on the productivity of the service sector, using canonical analysis.
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家庭暴力的组织效应与劳动行为
使用一个提出的模型,本文的目的是对中小型企业(sme)所有者/经理对客户服务的看法进行分类,并对与工作场所家庭暴力最常见的影响相关的表现和可观察行为进行分类。设计/方法/方法本研究选取了73名中小企业业主/经理;数据收集采用了包含44个变量的调查;并采用因子分析和规范分析技术对数据进行分析。结果发现:中小企业客户服务中最常见的家庭暴力表现有四类:威胁与持续缺勤、频繁犯错与不良关系、身体伤害/注意力不集中和低自尊的消极表现,可以解释69.46%的方差模型;在工作场所的可观察行为中,有四类可以解释65.35%的方差模型:缺乏注意力/泪流满面,恐惧/不安全,对客户的关注有限和持续的威胁;最后,通过在员工中检测到的三种家庭暴力表现:疲劳、困倦和流泪,中小企业的生产力受到影响(客户流失和低产量)的概率为96.70%。本研究仅限于波多黎各的一个地理区域。即使只有三种家庭暴力的表现形式,也会显著降低工人的生产率。当中小企业经理发现这些问题时,他们可以采取措施减轻问题,以造福工人。原创性/价值本研究是采用规范分析方法对波多黎各家庭暴力及其对服务业生产力影响的分析定量方法的先驱建议。
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来源期刊
CiteScore
2.60
自引率
0.00%
发文量
20
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