E-Government Services Adoption Assessment From the Citizen Perspective in Jordan

IF 1.2 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE International Journal of Electronic Government Research Pub Date : 2023-05-02 DOI:10.4018/ijegr.322440

M. Alryalat, Haroun Alryalat, Khalid H. M. Alhamzi, Nabil Hewahi

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Abstract

Jordanian government has made a commendable effort towards designing and disseminating e-government portals on the web. However, there are certain barriers that have caused a significant deterioration in the e-government development index (EGDI) rank for Jordan in the last few years. The paper aims to understand the influence of the factors relating to e-government adoption to improve upon the trailing factors and move further on the EGDI. This study proposes a research model considering constructs such as relative advantage, perceived trust, computer self-efficacy, perceived awareness, resistance to change on behavioral intention. The data were collected through questionnaire survey. The data were analysed using structural equation modeling (SEM) of AMOS 25.0. The results of the analysis showed that relative advantage, perceived trust, computer self-efficacy and perceived awareness have a positive and significant influence on behavioral intentions whereas resistance to change found to negatively influence the citizens' behavioral intentions to adopt the e-government services.

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约旦公民视角下的电子政务服务采用评估

约旦政府在设计和传播电子政务门户网站方面做出了值得称赞的努力。然而，在过去几年中，某些障碍导致约旦的电子政务发展指数(EGDI)排名显著恶化。本文旨在了解电子政务采用相关因素的影响，以改善尾随因素，进一步推动电子政务发展。本研究提出了一个考虑相对优势、感知信任、计算机自我效能、感知意识、抗拒改变行为意向等构念的研究模型。数据采用问卷调查的方式收集。采用AMOS 25.0的结构方程模型(SEM)对数据进行分析。分析结果表明，相对优势、感知信任、计算机自我效能感和感知意识对电子政务服务的行为意愿有显著的正向影响，而抗拒改变对电子政务服务的行为意愿有显著的负向影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Electronic Government Research INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

2.60

自引率

41.70%

发文量

期刊介绍： The International Journal of Electronic Government Research (IJEGR) is a peer-reviewed, multi-disciplinary, international journal that publishes high-quality, original research about electronic government. Electronic government is broadly defined within topics such as but not limited to the hardware and software technology, e-government adoption and diffusion, e-government policy, e-government planning and management, e-government applications, and e-government impacts. The journal also serves as a forum for scholars and practitioners to present theoretical and philosophical discussions on current issues relating to the practice of electronic government.